When it comes to communicating with family and friends, live video has become commonplace, but it has not yet become the norm in business. In order to take advantage of the benefits of live video, companies and brands must find a way to integrate live video into their existing suites.
With rising demand and interest, it is becoming increasingly important for businesses to be able to provide live video capabilities to its consumers. This can help create a mutually beneficial relationship between business and customer as service can be provided more conveniently and efficiently.
It’s hard to believe that in this day and age of digital transformation you still have to announce yourself when you ring a contact center. Or even worse, why you have to repeat your account details from one agent to the next. It’s among the most frustrating of customer service experiences, not to mention inefficient and costly for operators.
Innovation in banking has previously focussed predominantly on customer convenience. For all of the efficiency and convenience technologies have brought to banking, banks always need to differentiate themselves with superior service. And that’s why many leading financial organizations are now turning their attention toward customer experience. In an age where banking is increasingly done online or through mobile applications, this presents a challenge to many financial service organizations.
Today, it is easier than ever to get involved in real-time communications, using WebRTC. For those considering investing in a mobile strategy, the technology ecosystem has never been more ripe for rapidly integrating WebRTC into your application, or even starting a project afresh. Using existing build tools like Cocoapods to get started quickly with the OpenTok iOS SDK, and the new CallKit framework introduced in iOS 10, now is the best time to jump in and start building.
We have been working on a new standards-based alternative to authenticate with the OpenTok REST endpoints. With the release of the latest OpenTok Server SDKs, we will be transitioning to JSON Web Tokens (JWT) to authenticate OpenTok REST endpoints.
Standards-based encoding, decoding and verification.
They do not expose the private secret of the partner.