Recorder not working in Chrome

Questions and discussion concerning archiving

Recorder not working in Chrome

Postby nick264 » Mon Dec 03, 2012 10:38 am

Both in my app and in the recorder tutorial (http://www.tokbox.com/opentok/api/tools ... order.html), the recorder isn't working for me in the latest version of Chrome.

After I click 'allow' and then click the red button to start recording, the red button disappears and the timer doesn't appear. I can still see my image, but nothing else happens.

The recorder works fine in my versions of Safari and Firefox.

Specs:
Chrome 23.0.1271.95, Flash 11.5.31
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nick264
 
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Re: Recorder not working in Chrome

Postby ankur » Mon Dec 03, 2012 12:14 pm

If you go to the demo page directly (http://www.tokbox.com/opentok/api/tools ... order.html) and before you do anything else, you run the following in your javascript console on the page: `TB.setLogLevel(TB.DEBUG);`, you should start getting debugging information printed to the console. Would you mind doing this and then sending us the output?

-- Ankur
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Re: Recorder not working in Chrome

Postby nick264 » Thu Jan 03, 2013 12:17 am

Sorry Ankur, I only just saw your reply.

I'm reproducing the error again - this is the output when I follow your instructions to turn on debugging info in the console:
[DEBUG] opentok: OpenTok JavaScript library v1.1.1 TB.min.js:36
[DEBUG] opentok: Release notes: http://www.tokbox.com/opentok/api/tools ... Notes.html TB.min.js:36
[DEBUG] opentok: Known issues: http://www.tokbox.com/opentok/api/tools ... nownIssues TB.min.js:36
[DEBUG] opentok: TB.setLogLevel(4) TB.min.js:36
undefined
[DEBUG] opentok: TB.resize TB.min.js:36
[DEBUG] opentok: TB.deviceAccessHandler: accessAllowed TB.min.js:36
[DEBUG] opentok: TB.dispatchEvent(accessAllowed)


Not many clues there, unfortunately. However, I noticed a couple things that may help:
-- This seems to happen when the browser has been open for some time. Restarting Chrome solves the problem temporarily.
-- Disabling the Pepper plugin solves the problem.
-- If I call the recorder's startRecording() method in javascript (rather than clicking the record button in the UI), I get this error:
"Error: Error calling method on NPObject.
at aq.startRecording (https://swww.tokbox.com/v1.1/js/TB.min.js:36:24870)
at <anonymous>:2:54
at Object.InjectedScript._evaluateOn (<anonymous>:444:39)
at Object.InjectedScript._evaluateAndWrap (<anonymous>:403:52)
at Object.InjectedScript.evaluate (<anonymous>:339:21)"
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Re: Recorder not working in Chrome

Postby song » Thu Jan 10, 2013 2:50 pm

Nick, Chrome is updated to version 24. Can you try this on latest version of chrome and see if this bug has been fixed? I cannot reproduce this in chrome 24.

Song
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Re: Recorder not working in Chrome

Postby nick264 » Tue Jan 15, 2013 12:05 pm

Hey Song, thanks. I haven't seen this issue come up in Chrome 24 actually. Hard to tell because the problem has been happening intermittently (specifically when the browser hasn't been restarted in a very long time).

I will let you know if it comes up again in Chrome 24.
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