Unable to click the Allow button in Flash Player Settings

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Unable to click the Allow button in Flash Player Settings

Postby swartz » Mon Jun 18, 2012 2:09 pm

We have noticed that some clients are having trouble clicking Allow button (to allow camera and microphone access) in the Flash Player Settings dialog box. We have noticed this in some versions of Chrome and Firefox, but the problem occurs intermittently. If you see this issue, please let us know the following:
  • Browser version
  • Flash Player version
  • OS
  • Any other details you think may be helpful

Please respond to this forum topic. Thanks for your help! We are working on a solution to fix this issue as soon as possible.
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Re: Unable to click the Allow button in Flash Player Setting

Postby albertbal » Mon Jun 18, 2012 4:43 pm

Hello,

I'm experiencing the same problem, just looking for a solution when I came here.
Also when in the 5th/6th time I click the allow button it seems to work sometimes.
It's happening to me only in firefox, not in chrome 19.0.

Information:

Browser: firefox 13.0.1
OS: Windows 7 (64bits) Home Premium 1.7601 SP1
Flash Version: 11.2.202.235
Just a few days ago it was working correctly or at most it worked on the second click in the allow button.

If any other information can help you, please, let me know.
Thanks in advance.
Albert.
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Re: Unable to click the Allow button in Flash Player Setting

Postby achapman » Sun Jun 24, 2012 9:43 am

This is happening to me too.

Flash player version: 11.3.300.257
OS: Windows 7 (64-bit)
Firefox Version: 13.0.01

This wasn't happening prior to the latest Firefox and Flash upgrades.

Hope that helps!
Cheers.
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Re: Unable to click the Allow button in Flash Player Setting

Postby janine » Mon Jun 25, 2012 6:20 pm

Thanks for the information! Is this still happening?
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Re: Unable to click the Allow button in Flash Player Setting

Postby achapman » Thu Jun 28, 2012 12:01 am

Actually, that does seem to be OK now. Did you change something on your end?

Thanks!
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Re: Unable to click the Allow button in Flash Player Setting

Postby redspider » Thu Jun 28, 2012 3:25 pm

We can reliably replicate this issue in Chrome on Windows (unsure about other platforms) if the flash component is only partly visible due to the browser window not being able to contain the entire page.
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Re: Unable to click the Allow button in Flash Player Setting

Postby albertbal » Sun Jul 01, 2012 4:07 pm

In firefox on windows the problem is still here :(
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Re: Unable to click the Allow button in Flash Player Setting

Postby matrym » Tue Jul 03, 2012 12:58 am

Problem still exists here:

Flash: 11.3.300.262
OS: Windows (64-bit)
Firefox: 13.0.1
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Re: Unable to click the Allow button in Flash Player Setting

Postby albertbal » Thu Jul 05, 2012 11:07 am

Has anyone found a workarround for this bug?
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Re: Unable to click the Allow button in Flash Player Setting

Postby jpollak92 » Fri Jul 06, 2012 6:20 pm

Flash: 11.3.300.257
Chrome: 20.0.1132.47
Mac OSX Lion 10.7.4

Possibly relevant info: I'm using the video recorder in a modal.
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Re: Unable to click the Allow button in Flash Player Setting

Postby jennlynch » Wed Jul 11, 2012 11:02 am

Flash: 11.3.300.257
Chrome: 21.0.1180.15 beta
Mac OSX Lion 10.7.4

Video is in the main window

Dialog box says,

"swww.tokbox.com is requesting access to your camera and microphone. If you click Allow, you may be recorded."

Can't click on any buttons/links in that Flash dialog.

reloading the window doesn't help.

This has only happened to me twice in two months of daily use of the plugin on this same page/same server/same version of opentok.

It should also be said that Flash hasn't crashed - when I go to http://get.adobe.com/flashplayer/ the test movie plays perfectly and quickly on the first try.

AND, the tokbox user diagnostic tool shows 100% green, AND the 'allow' box works perfectly in the same browser and same session on your site (http://www.tokbox.com/opentok/api - which is using static.opentok.com)

Restarted computer, emptied cache, cleared tokbox cookies – still nothing.
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Re: Unable to click the Allow button in Flash Player Setting

Postby evanmrose » Sun Jul 15, 2012 3:55 pm

I am having the same issue in chrome but it works in Safari.
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Re: Unable to click the Allow button in Flash Player Setting

Postby edalquist » Thu Jul 19, 2012 7:32 am

I'm having the problem with Chrome, Firefox, and Safari on OSX. Not sure if it might be related to using a retina display, I've had other issues with flash inputs being offset.

Any chance we could get a test page like http://www.tokbox.com/opentok/api but with a much larger flash object to try it out?
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Re: Unable to click the Allow button in Flash Player Setting

Postby edalquist » Thu Jul 19, 2012 10:17 am

Note that I just tried this with chrome on linux and was able to both click allow and use the keyboard (tab & spacebar) to navigate the ui to click allow as well.

I tried using the keyboard with tab/spacebar on osx and was not able to activate any of the controls with spacebar though they would highlight as I tabbed.
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Re: Unable to click the Allow button in Flash Player Setting

Postby edalquist » Thu Jul 19, 2012 6:44 pm

So this explains the issue I'm having on OSX: http://forums.adobe.com/message/4555204?tstart=0

Looks like a flash bug related to the new retina MacBook Pros.
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Re: Unable to click the Allow button in Flash Player Setting

Postby janine » Fri Jul 20, 2012 1:23 pm

Hi - thanks so much for finding this and letting us know. Would you mind sending your Tshirt size and address to janine@tokbox.com?
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Re: Unable to click the Allow button in Flash Player Setting

Postby edalquist » Fri Jul 20, 2012 8:19 pm

Just did.

Also important to note is that the work-around in the video link works!

http://www.youtube.com/watch?v=0tyHV_cz ... r_embedded

Easy work around on OSX for those having this problem. Not sure if there is a similar UI in Windows but if there is it would likely solve the problem there as well.
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Re: Unable to click the Allow button in Flash Player Setting

Postby albertbal » Thu Jul 26, 2012 12:27 pm

I don't know about OSX but the problem still exists in firefox with windows. But don't worry it is only the 25% of the internet.

Regards!
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Re: Unable to click the Allow button in Flash Player Setting

Postby qasimzee » Thu Aug 02, 2012 1:45 am

Started getting the issue after yesterday's chrome update in Google chrome. But it only happens on my website. The opentok examples are just working fine. I have also observed one thing, before yesterday, I used to get message in flash player that "swww.tokbox.com is requesting to access your camera or microphone..." but now I am getting "static.tokbox.com is requesting to access your camera or microphone..."

Is it intentional?
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Re: Unable to click the Allow button in Flash Player Setting

Postby qasimzee » Thu Aug 02, 2012 1:53 am

Started getting this bug after upgrading to chrome version 21 yesterday. The opentok examples are working fine.

I am using p2p, production API.
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Re: Unable to click the Allow button in Flash Player Setting

Postby ankur » Thu Aug 02, 2012 8:21 am

Qasim,

There is a known issue regarding the allow/deny in the latest chrome that was released this week. See our post here: announcements/known-issue-with-chrome-21-and-unclickable-allow-deny-t12815

We have narrowed it down though. It seems that it happens when the publisher is on a fractional pixel in the layout. For example if the CSS sets the margin on any side to 0.5px, allow/deny will not be clickable. If it is on an integral pixel value, it works fine. We will be doing what we can to fix this in a release that goes out soon by using our JS library test for the layout position and only allow the publisher to sit on an integral value (or add the necessary margin if needed). That is why our tutorials work. Note: this can also be triggered if the element is centered (using something like margin: 0 auto;) inside a container with an odd pixel width because again its trying to render it at a fractional value.
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Re: Unable to click the Allow button in Flash Player Setting

Postby giladani » Fri Aug 03, 2012 2:04 am

Hi,

this problem started to happen a lot for me in the last Chrome version (after removing the problematic flash lib).

Gil
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Re: Unable to click the Allow button in Flash Player Setting

Postby ankur » Fri Aug 03, 2012 9:32 am

Gil, are you ensuring that the flash widgets are only rendered on integral pixel values?
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Re: Unable to click the Allow button in Flash Player Setting

Postby giladani » Fri Aug 03, 2012 9:37 am

I'm just working on this issue.
I located the element right under the body tag and it seems like it behaves better.

My main element is cetnrlized, where the video was located on this element. So now I'm looking for a solution where I can put the publisher's video absolute and some javascript code will locate the publisher when resize event is triggered.

I was thinking of using the jQuery().offset() function... or maybe offsetTop

If you have insights or examples on this, it'll be great.

Gil.
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Re: Unable to click the Allow button in Flash Player Setting

Postby matrym » Thu Aug 09, 2012 1:57 am

Anyone having this problem should also note that html elements MUST NOT OVERLAP with the authorization dialog. If they do, it won't be clickable in Chrome 21.
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Re: Unable to click the Allow button in Flash Player Setting

Postby ankur » Thu Aug 09, 2012 8:53 am

matrym,

Thanks for the added info!

gil,

The fix was rolled out, the non integral values shouldn't impact you anymore unless you are putting the Publisher inside an iframe.

-- Ankur
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Re: Unable to click the Allow button in Flash Player Setting

Postby bsumerlin » Tue Sep 25, 2012 11:38 am

If the video window is too small to contain the flash dialog window, the flash dialog window is offset from the video window and none of the flash dialog window buttons are active.

The only way to overcome this problem is either to start a user in a larger video window and then resize and reposition once they have 'allowed' device access, or to pre-authorize access for the appropriate opentok web site.
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Re: Unable to click the Allow button in Flash Player Setting

Postby nickh » Mon Nov 26, 2012 2:38 pm

Hi guys. Many users are reporting this problem in IE9. What JavaScript solutions are people using to fix this?

Thanks,
Nick
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Re: Unable to click the Allow button in Flash Player Setting

Postby ankur » Mon Nov 26, 2012 3:19 pm

Nick,

Is there any way you can find out what Flash version the users who are reporting this are running? We placed a patch in our code that would place the SWF objects onto whole number pixel borders, so this problem shouldn't occur anymore. It could be a separate issue
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Re: Unable to click the Allow button in Flash Player Setting

Postby gracia » Thu Dec 06, 2012 1:58 am

Hi,

I am also experiencing this issue in IE 9. I am unable to click the allow button.
Works fine in Chrome. Haven't yet tried with Firefox.
Any help?
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Re: Unable to click the Allow button in Flash Player Setting

Postby janine » Fri Dec 07, 2012 2:15 pm

Graci - per above.

Is there any way you can find out what Flash version the users who are reporting this are running? We placed a patch in our code that would place the SWF objects onto whole number pixel borders, so this problem shouldn't occur anymore. It could be a separate issue
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Re: Unable to click the Allow button in Flash Player Setting

Postby willaaye » Tue Jan 08, 2013 3:48 pm

I am experiencing this issue in the latest versions of FireFox and Safari, however it appears to only be because I am on a retina macbook pro. It works fine on other macs.
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Re: Unable to click the Allow button in Flash Player Setting

Postby janine » Tue Jan 08, 2013 3:57 pm

Thanks for the report - we got a couple of reports of this just yesterday (safari retina only) and are triaging!
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Re: Unable to click the Allow button in Flash Player Setting

Postby willaaye » Mon Jan 21, 2013 11:50 am

Any updates regarding this? We are still experiencing issues on Retina firefox and Safari
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Re: Unable to click the Allow button in Flash Player Setting

Postby kmacinni » Fri Feb 08, 2013 11:58 am

We're also experiencing this still - mostly on Firefox 18, with Flash 11.5.502.149, OpenTok JS library v1.1.2. Additionally, when a (non-Retina) external display is connected, the problem doesn't occur - even on the Retina display portion of the desktop, but when it's just the Retina panel with nothing external connected it goes back to being unclickable.

This is a major blocker for us. None of the usual tricks (resizing the window, global settings windows, et al) work.
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