Live video interaction allows customers to communicate with you directly from anywhere, at any time, all within the familiar context of your app. Customers seeking advice about a specific product or who need help completing a transaction can now get immediate and personalized feedback.
Built on the OpenTok platform, OTCS allows for simple integration of real-time video into customer service applications. Currently in beta, OpenTok for Customer Service’s interface puts a rich set of capabilities at your fingertips:
Direct engagement with a brand means increased customer satisfaction. This can range from doctors and pharmacists reviewing product databases with drug sales reps to technical support staff showing consumers how to install a new router or DVR.
Bridgestone Golf's new in-store B-FIT Video Chat kiosks, powered by OpenTok, allow customers to interact in real time with ball-fitting experts. B-FIT specialists can assess a customer's swing, discuss the player's specific club and ball preferences, and determine the perfect product for purchase on the spot.
"By offering customers live in-store consultations with a fitting expert, we clarify the selection process and make the buying experience much more rewarding."