Speed Up OpenTok Session Debugging with Inspector

OpenTok Session Debugging with the Inspector tool

Diving into data on OpenTok sessions can provide developers with the tools they need to understand bugs and make improvements quickly. That’s why we built Inspector – a tool to help developers understand what happened in specific OpenTok sessions. Users can either enter a session ID or use the Session Dashboard to access the information. This includes user data, errors, video and audio quality and events about a session.

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Enhance Live Streaming and Recording Capabilities with HD

720p HD Recording and live streaming capabilities

Today, we’re excited to bring support for 720p HD to our Recording and Live Streaming features. With this release, our APIs will provide developers an option to record OpenTok and live stream OpenTok sessions in high definition, and as a result create more engaging live video experiences.

Live video sessions on OpenTok already support 720p, but until today, customers could only record and live stream at 480p. With a growing number of education, webinar and media and entertainment customers, demand to support HD resolution for recording and live streaming has been gaining momentum and we are pleased to finally make this available for our customers.

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Announcing our GDPR Compliance

TokBox GDPR compliant live video

By now, I’m sure that you’ve heard of the General Data Protection Regulation, more commonly known as GDPR. This regulation from the EU is overhauling the requirements for businesses who collect, process and transfer the personal data of EU citizens.

Ahead of the upcoming May 25th deadline, we’re excited to announce that TokBox is GDPR compliant.

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Extending Capabilities of Video Chat Embeds with our Zendesk Integration

TokBox Zendesk integration

If you’re a customer service representative, you know how, in many instances, explaining something over video to a customer provides a more efficient and satisfactory experience. This same sentiment applies for customers, too. In fact, according to the results of the inaugural TokBox Live Video Maturity Study, 53 percent of those surveyed have either used or are likely to use live video to speak with customer service representatives from major brands.

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Introducing: Updates to our Pricing Plans, Account Dashboard & Insights

At TokBox, we’re always inspired by the innovative and powerful companies who work with us. We wanted to make sure our pricing plans provided a way for our diverse set of customers to access features they needed for more flexibility, simplicity and value, and help them achieve success with live video.

Today, we’re excited to announce updates to our pricing plans and packaging capabilities with three TokBox plans – Standard, Growth and Enterprise. 

We’re also introducing the ability for users to add-on features to their plans a la carte. We recognize the importance in giving users flexibility, as we know that a “one size fits all” approach doesn’t support all of our customers and their various needs, and this allows TokBox users to create custom packages.

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Unlocking The Full Potential of Live Video with Safari 11

Safari 11 now available for OpenTok platform

Apple has started rolling out iOS 11 and macOS 10.13, and with these releases, developers can now start to build production ready applications for Safari on the OpenTok platform, as we announced in our last post in mid-September.

With support for Safari, we’re able to further the benefits of the OpenTok platform, focused on scale, reliability and quality, empowering developers drive creativity through communications.

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Safari 11 Support General Availability for OpenTok Platform

Safari for WebRTC general availability

 

In June, we announced our latest beta, OpenTok.js SDK 2.12. With that release, developers could start building beta projects that are compatible with Safari 11, kicking off WebRTC availability in Safari for the first time. This release was announced at the WWDC keynote back in June, when Apple indicated WebRTC support for iOS 11.

Today, in light of Apple’s event, we’re excited to announce that WebRTC support for Safari 11 is here. With the number of devices that run the Safari browser, this provides greater device reach for TokBox customers and introduces a whole new set of use cases for browser based video chat.  

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Interactive Live Streaming at Scale: What’s Next for Webinar Platforms

Flash alternative video platform for webinar webrtc

Today, 66% of all internet traffic is being driven by live-streaming video, and by 2020, that number will grow to 82%, according to research by Cisco. Rapidly-successful User Generated Content apps, like Facebook Live and Periscope, are among the driving forces behind this growth, as live video and interactive online broadcasting is being widely adopted across industries, including webinar platforms.

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