Extending Capabilities of Video Chat Embeds with our Zendesk Integration

If you’re a customer service representative, you know how, in many instances, explaining something over video to a customer provides a more efficient and satisfactory experience. This same sentiment applies for customers, too. In fact, according to the results of the inaugural TokBox Live Video Maturity Study, 53 percent of those surveyed have either used or are likely to use live video to speak with customer service representatives from major brands.

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Introducing: Updates to our Pricing Plans, Account Dashboard & Insights

At TokBox, we’re always inspired by the innovative and powerful companies who work with us. We wanted to make sure our pricing plans provided a way for our diverse set of customers to access features they needed for more flexibility, simplicity and value, and help them achieve success with live video.

Today, we’re excited to announce updates to our pricing plans and packaging capabilities with three TokBox plans – Standard, Growth and Enterprise. 

We’re also introducing the ability for users to add-on features to their plans a la carte. We recognize the importance in giving users flexibility, as we know that a “one size fits all” approach doesn’t support all of our customers and their various needs, and this allows TokBox users to create custom packages.

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Unlocking The Full Potential of Live Video with Safari 11

Safari 11 now available for OpenTok platform

Apple has started rolling out iOS 11 and macOS 10.13, and with these releases, developers can now start to build production ready applications for Safari on the OpenTok platform, as we announced in our last post in mid-September.

With support for Safari, we’re able to further the benefits of the OpenTok platform, focused on scale, reliability and quality, empowering developers drive creativity through communications.

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Safari 11 Support General Availability for OpenTok Platform

Safari for WebRTC general availability

 

In June, we announced our latest beta, OpenTok.js SDK 2.12. With that release, developers could start building beta projects that are compatible with Safari 11, kicking off WebRTC availability in Safari for the first time. This release was announced at the WWDC keynote back in June, when Apple indicated WebRTC support for iOS 11.

Today, in light of Apple’s event, we’re excited to announce that WebRTC support for Safari 11 is here. With the number of devices that run the Safari browser, this provides greater device reach for TokBox customers and introduces a whole new set of use cases for browser based video chat.  

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