In our last blog post, (a peek at the future of healthcare) we considered the key drivers behind innovation in the health care industry. Telehealth has seen explosive market growth in recent years and shows no sign of slowing down. Despite its enormous potential for growth, the healthcare industry faces regulatory challenges that impede innovation.
Since the 1996 introduction of HIPAA, (Health Insurance Portability and Accountability Act), the healthcare industry has become highly regulated. The scope and complexity of healthcare regulation has made it incredibly difficult for organizations to adopt new technologies. Compared to other industries, they have been relatively slow to adopt technological innovations as a result. This trend has manifested itself in the adoption of the public cloud, BYOD (Bring Your Own Device), and even the storage of online health records. With this in mind, one can assume this trend will repeat itself when it comes to browser based real time communications powered by WebRTC.
Over the last couple of years, we’ve seen a huge number of innovative organizations across many verticals integrating real time communications into their websites, apps or devices to create new forms of communication and collaboration. Healthcare and, more specifically, telehealth is an industry in which we have seen a considerable amount of innovation.
We know that the global Telehealth landscape is rapidly changing and will continue to experience significant growth in the next few years. The US will be in the forefront of this shift with a projected annual growth rate of 56%.
Embedded communications is so powerful because of one very important factor – context. Whether that’s a web page, presentation, LMS, medical scan, (the list goes on), context enhances the conversation. Better still? When collaboration features are layered on top.
Using the OpenTok platform, our aim is to make it super simple for you to add rich collaboration functionality to your apps. Today we’re happy to introduce the Annotation widget for the OpenTok platform in beta – a pre-built UI component that can be quickly added to your application. The widget adds annotation and frame grab capabilities to the OpenTok web, iOS and Android SDKs and is completely customizable.
As much as WiFi and cellular network reliability has improved over the years, it’s not uncommon to find yourself in a situation where connectivity drops or is spotty at best. Somehow in our overconnected world, “offline” mode still exists. When you’re using real-time communications technology, poor service or connection quality can be particularly disruptive.
That’s why we’re excited to introduce our Pre-Call Test tool – a set of tools that will determine if an end-user’s OpenTok-powered call will be successful given their network conditions. The Pre-Call Test can be integrated into your application’s workflow so that your end-users can run the diagnostic test before they even join the session. Based on their test results, you can implement business logic that determines whether a particular user is allowed to publish a stream to the session with video, audio-only mode, and more.
Today we’re thrilled to announce the launch of our powerful new session diagnostic tool, Inspector. It provides you with a high-level OpenTok session summary at a stream and user level to help pinpoint errors, failures, and quality issues. Our main goal? To simplify your post-session debugging.
Inspector takes the rich and complex operational data that the TokBox engineering team uses to debug OpenTok sessions, and makes it available to you in an easy to use interface. These vital metrics will enable you to drill down into session-level details around:
- Bit-rate, latency and packet loss graphs at user and stream level
- Event Logs (Detailed list and description of all session events)
- User Logs (Information such as location, SDK, browser and client)
- Error Logs (Details of all errors encountered, time of error and impacted end-users)
Now your technical support team can quickly glance through session data to determine whether an issue was caused by an end-user error, application error, network problem or the OpenTok platform.
At TokBox we are focused on making life easier for developers and accelerating their development time. We understand that our partners build very complex solutions, and they need our communication expertise and toolkits. Today we are excited to introduce Starter Kits for the OpenTok platform. These include sample code and design and development best practices for implementing the OpenTok platform’s server and client components. Now you can give your development a jump start, but still have the flexibility you need to to customize your implementation however you want.
At TokBox we’re committed to provide an easy to use and easy to build real-time communication platform built on top of WebRTC. Live video communication technology is helping many industries introduce unique and innovative products in areas such as customer service. We are seeing a proliferation of customer service video chat use cases across pre-sales, professional services, expert knowledge sharing and face-to-face customer interaction. According to a recent survey done by eDigital, live chat delivers the highest level of satisfaction in any customer service channel. The ability to video chat takes customer engagement and experience to the next level. We want to enable our partners to deliver high quality customer service applications faster to market to take advantage of this higher level of engagement.