To kick off his holiday season, the Grinch broke into our office and made off with some of your video messages. Fortunately we’re on the good list and Santa is working with us to recover them as quickly as possible.
On a serious note, some of you may have noticed a black screen that displays a “Connection Error” or “Loading” message when you try and play any video message recorded before today. We are now working to resolve this issue and restore all your video messages and we’ll update you as soon as this has been resolved. Sorry for the scare and as always, feel free to send any questions to firstname.lastname@example.org. (If you have the email address of the Grinch, we’d also suggest sending him a note)