The Future of Field Services and WebRTC: 3 Use Cases

The Future of Field Services & WebRTC: Use Cases and BenefitsOne of the fun things about running a communications platform company is watching new use cases emerge as companies and developers innovate using our technologies.

Several months ago, we began to notice a new trending mode of use of WebRTC in the area of Field Service enablement. I’ve also heard people describe it as remote workforce applications, or even fleet management systems.

The key concept is that a field worker – someone who goes onsite to a customer location to effect a repair, make an inspection, or deliver or pick up products, uses some sort of a computer or electronic device as an essential tool for that onsite visit. Increasingly these devices are smartphones or tablets.

It’s predicted that by 2018, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics. (Source: RapidValue Solutions)

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TechTok – Failing gracefully with WebRTC

techtoksWebRTC works great. Let’s talk about failure though. Back in the Voice-over-IP days, developers would use tools like Wireshark to analyze call traces. With WebRTC and the RTCPeerConnection API we are able to diagnose and handle failures using Javascript surprisingly well. The real challenge is understanding how these tools can help you help your users and, thus, fail gracefully.

At this month’s  TechTok on May 21, Philipp ‘Fippo’ Hancke, &yet’s WebRTC lead and industry veteran will tell us everything we need to know about how to handle failures with WebRTC.

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TokBox at Video Hack Day

VideohackdayTokBox is excited to be sponsoring Video Hack Day in New York this Saturday (May 9), an event dedicated to all things video.  At a time when more and more exciting video apps and services are popping up, we are looking forward to going along to see what the community can come up with next.

We’ll be sending Ankur along to the event who will offer up a couple of OpenTok hack ideas as well as answers and advice on the day.  If you’re up for a challenge, why not think about WebRTC powered augmented or virtual reality apps?  Or adding a live video chat to a media site?  We’ll be awarding a GoPro for the best OpenTok hack so give it a go!

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Can Meerkat be more Snapchat than Yo?

meerkat

Hype used to be what every new app developer wanted, until it became a euphemism for flash in the pan. Meerkat and Periscope are so hot right now, as evidenced by the breathless fan boy bloggers and the equally breathless declarations of their death (in particular Meerkat’s).

This current iteration of native mobile live video streaming has captured the attention of the media and also the general public. Is this a game-changing and sustainable phenom, or a flash in the pan?

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Google Helpouts wasn’t helping

helpouts-gGoogle shuts down plenty of products. Reader, Glass, Talk, Wave. But the closing down of Helpouts gives particularly valuable lessons for those who are building WebRTC based applications and services for the always on ‘find an expert market’, of which there are many.

 While it’s clear that it didn’t get enough  traction and had some monetization issues, the real question is why? In healthcare in particular there is a large and growing world of people for whom video communications, powered by WebRTC, is a critical lifeline (literally).  This is a world that includes housebound cancer-patients, the blind, recovering drug addicts, time-constrained parents and their community of carers, and healthcare practitioners. A recent report cited 89% of healthcare executives that said they expect telemedicine to transform the U.S. healthcare system in the next decade, with the number of patients using telehealth services growing to 7 million in 2018, up from 350,000 in 2013.

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Kicking off TechToks at TokBox

techtoksHere at TokBox, we passionately believe that great products and technology can have a huge impact on the way we live and work. This is especially true when innovative minds from diverse fields and disciplines come together to create them.

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TokBox at Money 2020 Europe

money2020There is no doubt that the financial service industry is going through a period of accelerated change.  In order to keep up with shifting customer behavior and expectations, organizations are turning to a range of new technologies in order to create better experiences for their employees and customers.

Money2020, the world’s largest fintech event, focuses exactly on these innovative and disruptive technologies and how they are being used.  For the first time, TokBox will be exhibiting this year at the European show, taking place in Copenhagen, April 4-7.

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The Royal Bank of Scotland Introduces Video Banking

The Royal Bank of Scotland introduces Video Banking with OpenTokAn innovative approach to banking has enabled Coutts and Co in particular to thrive since its inception more than 300 years ago. The bank of choice for Her Majesty The Queen, Coutts has a commitment to continually bring the latest offerings in banking and support for its 70,000 global customers.

As Coutts operates as part of the Royal Bank of Scotland (RBS) group, ensuring quality of service to its clients worldwide is a top priority. RBS has a heavy focus on innovation and scouts the globe to identify companies and technologies that may be of service to the bank and its customers needs.

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Using Angular JS with OpenTok

AngularJSBlogIntroduction

We’re big fans of Angular JS at TokBox and we have been using it internally to build applications for quite some time. It’s a fantastic framework for building Single Page Web Applications – since all OpenTok Applications are Single Page Web Apps they work really nicely together. This post is going to be based largely on our experience writing meet.tokbox.com, our own video meeting tool we use internally. The code for meet.tokbox.com can be found at https://github.com/aullman/opentok-meet

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The next generation of Virtual Reality

tokbox-inc_markTokBox is happy to announce our first meetup of 2015.  This month we will be hearing from Josh Carpenter, Virtual Reality Researcher at Mozilla, who will be talking about bringing the open web to Virtual Reality.

The Mozilla VR team believes that the attributes that define the web—interoperability, accessibility, low friction publishing, freedom of navigation, etc—are sorely needed in the emerging modern VR platform, and that the creative potential of the combination of web + VR is unprecedented. In this talk, Josh will focus on a how we might build a new generation of real time collaboration experiences, powered by technologies like WebRTC and WebVR.

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