The convenience and seamlessness of managing finances online has become standard. Today, customers not only expect to manage their accounts online, they are also demanding a more personalized customer experience. As fintech startups challenge the industry and loyalty wanes, banks and financial institutions must find a way to break through the homogenized digital landscape to deepen engagement and drive value with this growing cohort of customers.
Imagine greeting your colleague on a Monday morning by the water cooler. You chat about the weekend before both moving into a team meeting to discuss the week ahead. Sounds like a regular day at work, only your colleague didn’t ride the train, take the elevator or walk the stairs into the office today, in fact they are 5000 miles away – they arrived to work via a telepresence robot.
In our last blog post, (a peek at the future of healthcare) we considered the key drivers behind innovation in the health care industry. Telehealth has seen explosive market growth in recent years and shows no sign of slowing down. Despite its enormous potential for growth, the healthcare industry faces regulatory challenges that impede innovation.
Since the 1996 introduction of HIPAA, (Health Insurance Portability and Accountability Act), the healthcare industry has become highly regulated. The scope and complexity of healthcare regulation has made it incredibly difficult for organizations to adopt new technologies. Compared to other industries, they have been relatively slow to adopt technological innovations as a result. This trend has manifested itself in the adoption of the public cloud, BYOD (Bring Your Own Device), and even the storage of online health records. With this in mind, one can assume this trend will repeat itself when it comes to browser based real time communications powered by WebRTC.
Back in 2014, we released a WebRTC industry first – an Archiving API built on top of the OpenTok Platform. The ease of use of the Archiving API which enables the recording of any OpenTok session has become one of the key drivers for our customers to choose TokBox. We’ve seen demand from customers across a range of different industries with a range of use cases but the ability to record OpenTok sessions, in a format that is optimized for playback (Composed Archiving) or one that gives customers complete control over post-processing (Individual Archiving), is a common ask across the board.
The influence of live video technology has permeated into a number of different industries, and education is just one area looking to capitalize on the advantages available. By integrating WebRTC technology into their existing interfaces, education providers are seeking new ways to deliver quality service to learners around the world.
Owing to the rise of live video technology in different spheres, there has been an increase in consumer demand for interactive educational services. One reason for this is the potential to deliver education services around the world, made possible by remotely controlled live video.
When it comes to communicating with family and friends, live video has become commonplace, but it has not yet become the norm in business. In order to take advantage of the benefits of live video, companies and brands must find a way to integrate live video into their existing suites.
With rising demand and interest, it is becoming increasingly important for businesses to be able to provide live video capabilities to its consumers. This can help create a mutually beneficial relationship between business and customer as service can be provided more conveniently and efficiently.
It’s hard to believe that in this day and age of digital transformation you still have to announce yourself when you ring a contact center. Or even worse, why you have to repeat your account details from one agent to the next. It’s among the most frustrating of customer service experiences, not to mention inefficient and costly for operators.
Innovation in banking has previously focused predominantly on customer convenience. For all of the efficiency and convenience technologies have brought to banking, banks always need to differentiate themselves with superior service. And that’s why many leading financial organizations are now turning their attention toward customer experience. In an age where banking is increasingly done online or through mobile applications, this presents a challenge to many financial service organizations.
Today, it is easier than ever to get involved in real-time communications, using WebRTC. For those considering investing in a mobile strategy, the technology ecosystem has never been more ripe for rapidly integrating WebRTC into your application, or even starting a project afresh. Using existing build tools like Cocoapods to get started quickly with the OpenTok iOS SDK, and the new CallKit framework introduced in iOS 10, now is the best time to jump in and start building.
We have been working on a new standards-based alternative to authenticate with the OpenTok REST endpoints. With the release of the latest OpenTok Server SDKs, we will be transitioning to JSON Web Tokens (JWT) to authenticate OpenTok REST endpoints.