Announcing the release of OpenTok for Customer Service (OTCS 1.0)

At TokBox we’re committed to provide an easy to use and easy to build real-time communication platform built on top of WebRTC. Live video communication technology is helping many industries introduce unique and innovative products in areas such as customer service. We are seeing a proliferation of customer service video chat use cases across pre-sales, professional services, expert knowledge sharing and face-to-face customer interaction. According to a recent survey done by eDigital, live chat delivers the highest level of satisfaction in any customer service channel. The ability to video chat takes customer engagement and experience to the next level. We want to enable our partners to deliver high quality customer service applications faster to market to take advantage of this higher level of engagement.

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Getting face-to-face at TNW Europe

As much as we love using OpenTok to get face-to-face with colleagues, friends, and family all around the world, its still important to physically get out there and talk to users to hear how they feel about our product. Last week a few TokBoxers, including myself, took a trip to Amsterdam for the annual TNW Europe conference. The venue was beautiful, the sessions were insightful, but most of all the people in attendance made our experience meaningful.

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Cordova Plugin to add WebRTC Audio and Video

cordova opentok plugin

We have recently published an updated post about the Cordova plugin which you can read here. We’re looking forward to your contributions to this OpenTok Labs project and seeing what you create with Cordova.

Over the past weeks I have been working on an open sourced, community driven, Cordova Plugin for OpenTok SDK that will give you the ability to add webrtc live audio/video chat to your Android and iOS applications. In this blog post I hope to let the OpenTok community know that this project is available and if you are a web developer with limited Android or iOS experience, you can now build OpenTok mobile apps with ease using the technology you are familiar with.

Jump right into your own project! Since this project is open source, please file issues/concerns on the GitHub issue tracker and feel free to send pull requests!

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TokBox OpenSSL Heartbleed Disclosure

A major vulnerability was uncovered yesterday which affects a majority of web service providers. The exploit is related to OpenSSL’s heartbeat extension which could enable a malicious attacker to access private keys. The bug has been present in OpenSSL since December 2011, and was brought to light yesterday. You can find more information about the exploit termed “Heartbleed” (CVE-2014-0160) here.

Our operations team reacted immediately to this and has taken the necessary steps to secure our infrastructure, ensuring the appropriate secure versions of OpenSSL are in place.

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Introducing our new codec: AF14

While WebRTC has been innovating at an impressively rapid rate, the users of the web and mobile apps have been delighted with lots of new experiences. We’ve started connecting to people across different timezones, countries, and even continents in real time, on just about every sort of device. But when we ask developers, the people who dream up the next wave of crazy ideas, what they need in order to keep delighting their users we hear a few things over and over.

One of the most requested features of the platform that developers are patiently waiting for is WebRTC broadcasts at scale. The technical challenge is about getting the right stream (with the right bitrate, and the right encoding) out to all the different types of people who are watching, with their vastly different networks and bandwidth capabilities.

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OpenTok experts offering live help on AirPair

airpair logoAirPair, a startup that offers live online consultations with programming experts, today announced partnerships with TokBox and a handful of other API companies. That means AirPair users will have direct access to OpenTok platform exports when they need it. When developers run into a bug, have questions, or need help with implementation, an OpenTok expert can help resolve their problems quickly, in real-time.

Interested in giving it a shot? Check out the TokBox Experts page on AirPair!

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WebRTC beyond one-to-one

an-webrtchacks-logo4Originally posted on WebRTCHacks

In spite of limited specification of anything beyond one-to-one audio and video calls in WebRTC, one of the most popular usages of this technology today is multiparty video conference scenarios.   Don’t think just about traditional meeting rooms.  There are different use cases beyond meeting rooms, including e-learning, customer support, or real time broadcasting.  In each case, the core capability is being able to distribute the media streams from multiple sources to multiple destinations.   So… if you are a service provider how can you implement a multi-party topology with WebRTC endpoints?

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Announcing the OpenTok Agency Program

OpenTok verticalToday we’re excited to announce the launch of the OpenTok Agency Program. We’re looking for world-class agencies that are WebRTC and OpenTok platform experts.

Demand for real-time communications applications is growing rapidly. As a platform provider, we focus on our core business: creating a scalable, easy-to-use and capability-rich WebRTC platform. Sometimes, though, customers approach us seeking development assistance as they integrate live video into their website or mobile application or build a new project altogether. This is where our agency partners come into play.  We need a group of highly skilled and responsive agencies that can help turn our customers’ OpenTok concepts into realities.

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Announcing a new partner spotlight series… PartnerTok! First up, Cambly.

camblyHello!  Ed from the BD team @ TokBox here.  We’re always thinking of great ways to showcase cool partners, so we came up with an idea for a series called PartnerTok. This whole series will be done via our open source chat tool OpenTokRTC and recorded with our archiving stack!  For our inaugural episode we are featuring our friends at Cambly.  They’re a language marketplace for people who want to learn English or Spanish. We talked to them about where the idea came from, how it got started, their business model as well as their experience launching the app.

Cambly is also one of the partners testing out our new archiving stack – you can hear from them firsthand in the video about how easy it is to implement.  In fact, we used the OpenTok API for WebRTC to power the live interview, and our new Archiving & Playback beta to record it.

If you’d like to try the OpenTok platform simply sign up for an account! Want to try our new Archiving & Playback beta? You can request access to sign up for the program here.

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Doing our part for Computer Science Education Week 2013

Obama Called. And We Responded.

Yesterday President Obama kicked off the Hour of Code Campaign for Computer Science Education Week 2013 with a inspiring video calling for every American to learn code.

Here at TokBox we are excited to help! In this post we will help you jump the next hurdle.

After learning the basics of web and/or mobile programming, most people get bogged down by technical complexity and knowledge.

Say, after building your first app, you want to add a feature to let users video chat with each other. Learning about real time video streaming itself, let alone implementing it, can take months! This is why we highly recommend playing with platforms and APIs after learning the basics of web/mobile programming. You will be able to put together interactive apps that you never thought were possible. For example, with just basic web and/or mobile programming knowledge, you can add live video chat/streaming to your web or mobile app with the right library.

There are many platforms out there that let you build technically difficult apps with basic programming knowledge. Here is a short list of our favorites that we have worked with at various hackathons. Because of these platforms, developers were able to use them and build amazing applications within 24 hours.

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