If you’re a customer service representative, you know how, in many instances, explaining something over video to a customer provides a more efficient and satisfactory experience. This same sentiment applies for customers, too. In fact, according to the results of the inaugural TokBox Live Video Maturity Study, 53 percent of those surveyed have either used or are likely to use live video to speak with customer service representatives from major brands.
At TokBox, we’re always inspired by the innovative and powerful companies who work with us. We wanted to make sure our pricing plans provided a way for our diverse set of customers to access features they needed for more flexibility, simplicity and value, and help them achieve success with live video.
Today, we’re excited to announce updates to our pricing plans and packaging capabilities with three TokBox plans – Standard, Growth and Enterprise.
We’re also introducing the ability for users to add-on features to their plans a la carte. We recognize the importance in giving users flexibility, as we know that a “one size fits all” approach doesn’t support all of our customers and their various needs, and this allows TokBox users to create custom packages.
A technical look at the live video security and HIPAA compliance strategies used by leading Telehealth provider InTouch Health.
The most exciting part about building a Communications Platform as a Service (CPaaS) is that it caters to a variety of use-cases – from social video apps, eLearning & telehealth platforms, webinars or a disruptive new way of using video to serve a need that we haven’t foreseen yet.
TokBox customers are pioneers in their respective verticals. They are using live video to build powerful and engaging experiences in schools, hospitals and banks. Many of these environments have highly restrictive networks and stringent security requirements that pose challenges that are hard to meet for a multi-tenant cloud provider like OpenTok. We have been working closely with these customers to better understand their requirements and finding innovative ways to serve them.
This past week, my colleague Aaron and I had the opportunity to attend the Reactathon Advanced Conference. The conference featured some great talks, many of which included React Native, GraphQL, and WebAssembly. In addition to the conference, Reactathon also hosted a hackathon, which TokBox supported by sponsoring. It was great seeing the community that loves this great framework come together and share their knowledge.
Over the past few weeks, I’ve been working on OpenTok React Native. As the name suggests, it’s a React Native library for OpenTok. As I work with developers at hackathons and other events, I’ve had lots of questions about React Native and OpenTok. So on April 11th I’ll be hosting a webinar where I’ll build iOS and Android applications with live video using OpenTok and React Native.
At TokBox, security is of the utmost importance to us. We’re committed to providing a safe platform which meets all of the security requirements and regulations and therefore ensures reliability for our customers and privacy for their end users.
When the new regulation from the European Union called General Data Protection Regulation, or GDPR, is officially enforced on May 25th, 2018, we will be ready. In fact, we’ve already been hard at work ensuring we’re compliant and meet all new regulations set forth by the GDPR. This is part of an ongoing effort to keep our platform secure and maintain our transparency about how we use data.
Co-authored by Manik Sachdeva, TokBox Developer Evangelist.
When we talk about health, it’s often physical health which is at the forefront of our plans. However, mental health is equally important, but often takes a back seat. It’s perhaps not surprising: mental health is not well understood by the general public. Unfortunately it can come with a big dose of stigma attached as a result.
To top it off, it can be difficult to find a professional to help overcome challenges. Even when you do have access to a qualified clinician, the cost can be prohibitive.
We recently released the latest version of our Client SDKs, v2.13.0 and I wanted to share some of the great new features that have gone out with this release.
Custom Media Streaming
With v2.13.0 of opentok.js we have added the ability to pass a custom audioSource and videoSource when you create a Publisher. The custom audio and video source are MediaStreamTrack objects. This enables quite a few different use cases that our customers have been asking for.
We get a lot of requests from our customers for examples of how to use OpenTok in their framework of choice. I’m here to tell you today that we are answering your pleas in 3 of the most popular Web frameworks out there: React, Angular 5 and Vue.js.
You can find the new sample apps in our Web Samples Github Repository.