Real-Talk: A Monthly Spotlight on Live Video and Real-Time Communications – January 2019

January Real-Time Communications

Thanks for tuning in to another issue of Real-Talk where we bring you the hottest monthly news, views and developments in the world of live video, WebRTC and real-time communications.

In January, all eyes were on the healthcare industry with major telehealth startups announcing funding rounds; new video-powered health services launching internationally; and governments around the world look to the US to build out their digital healthcare systems with real-time communications. This month also saw analysts take out their crystal balls and forecast what developments lie ahead for the industry in 2019.

5 predictions for the year ahead in communications | No Jitter

It’s crystal ball time again! What will the communications technology industry see in 2019? I derive my predictions from a combination of takeaways from my consulting engagements, vendor briefings, conferences, and discussions with analysts and other consultants. These predications are from the viewpoint of end-user organizations and the potential impact each might have on them. You might consider some of my predictions as obvious while others will challenge the standard thinking…read more

WebRTC: what are you waiting for? | No Jitter

Contact centers are moving away from legacy, on-premises systems to newer technology that can enable agents to have more effective, productive conversations with customers. That technology, WebRTC, is able to increase first call resolution, which means more money and man-hours saved for contact centers. Even more compelling, as noted in an AT&T post, American Express reported that 67% of its customers surveyed chose to use a WebRTC two-way video option available on its mobile app – and that was back in 2015. WebRTC is what consumers want and contact centers need…read more

Doctorlib details how telemedicine appointments work | TechCrunch

French startup Doctolib announced back in September that it would open up telemedicine appointments on its platform in 2019. The company is taking advantage of recent legal changes that finally make telemedicine legal in France. Doctolib  is a marketplace matching patients with health practitioners — 70,000 practitioners and 1,400 medical institutions use it in France and Germany. Each health professional pays €109 per month to access the service ($124)…read more

On-demand telehealth company Tyto Care adds Sanford Health, Itochu and Shenzhen Capital Group as strategic investors | TechCrunch

Tyto Care, a telehealth company that enables physicians to conduct on-demand remote exams, announced today that it has added $9 million to its Series C, bringing the round’s total to $33.5 million. The new funding comes from strategic investors Sanford Health, Itochu and Shenzhen Capital Group. Itochu, Shenzhen Capital Group  and Sanford Health, the largest rural not-for-profit healthcare system in the United States, will serve as Tyto’s new strategic partners as it expands in Japan, China and the U.S., its largest market. The New York-based company has now raised $54 million to date…read more

To create a digital healthcare system, the UK Looks to the U.S. | VC Daily

The U.S. is currently enjoying some envious glances from across the Atlantic. British experts eager to modernize the country’s famed National Health Service are looking to the U.S. for inspiration as they begin building a digital healthcare system. The UK is a relative newcomer to the field of digital healthcare, or telemedicine, as the practice of supplying medical services online has become known. The largest digital platform was released in the latter stages of 2017 and has attracted around 26,000 members. By comparison, the U.S. Department of Veterans Affairs alone conducts more than two million telemedicine consultations annually…read more

Behavioral telehealth company secures Series A funding, taps former AbleTo president as CEO | MedCityNews

Forefront Telecare, a company that provides behavioral telehealth services to seniors in rural facilities, has closed a Series A round of funding. The company plans to use the funding to increase its network of telepsychiatry providers, develop its telehealth platform and expand to new states…read more

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