Vonage Study Reveals Live Video’s Shift from Social to Business Use

January 17, 2019 | By Lauren Slattery | Case Studies, Industry News, Live Video, WebRTC

We’re proud to announce the latest results of our live video communications report, “Video Chatterbox Nation” – now published here.

We gathered research over the past six years and compared it with the results of our study from this past summer, to get a closer look at the changing behaviors of American audiences towards live video and the role it now plays in their daily life.

Today, 1 in 3 people live video chat at least once a week

Every year people become more comfortable using technology in nearly every area of their life. And live video is no different. Live video communication grows in popularity every year, with many businesses moving faster to accommodate consumer demand. Businesses across different industries are using live video communications to help their consumers do things like schedule physician consultations, bank online, or study in a virtual classroom.

Making the Telehealth Opportunity Simple for Private Practice

June 1, 2018 | By Freya Currie | Case Studies, Healthcare, Industry News

telehealth for private practice with SimplePractice

We’ve written before about the possibilities available via live video to improve access to vital health services. While we see a lot of adoption in large hospital chains, telehealth for private practice presents an important opportunity to increase access to a whole range of health and wellness services.

Existing software providers know that telehealth is coming. More and more are adapting their platforms to react to the demand of their customers: doctors, therapists, dietitians and more.

Enabling a Live Video Experience That’s Powerful and Secure

April 10, 2018 | By Puneet Shetty | Case Studies, Healthcare, New Products and Features, Security

A technical look at the live video security and HIPAA compliance strategies used by leading Telehealth provider InTouch Health.

The most exciting part about building a Communications Platform as a Service (CPaaS) is that it caters to a variety of use-cases – from social video apps, eLearning & telehealth platforms, webinars or a disruptive new way of using video to serve a need that we haven’t foreseen yet.

TokBox customers are pioneers in their respective verticals. They are using live video to build powerful and engaging experiences in schools, hospitals and banks. Many of these environments have highly restrictive networks and stringent security requirements that pose challenges that are hard to meet for a multi-tenant cloud provider like OpenTok. We have been working closely with these customers to better understand their requirements and finding innovative ways to serve them.

Bridging Language Barriers: Connecting With Chinese Students on OpenTok

January 9, 2018 | By Donal Toomey | Case Studies, Education, New Products and Features

When I was a kid, the encyclopedia was the entry point for learning about any topic.

Now with Wikipedia, the world’s knowledge is available for anyone anywhere in the world with an internet connection. This is great for learning about a great many topics. But what about learning a new language where conversation practice is critical? And what if you want a native speaking tutor? Enter Education Technology (EdTech) live video solutions powered by the OpenTok global infrastructure.

White Paper: How Interactive Live Video Is Making Banking Personal Again

January 13, 2017 | By Eleanor Hermon | Case Studies, Financial Services, White paper

Research continues to prove that more of us than ever and banking online. Studies show that 94% of millennials now conduct their transactional banking entirely online. And it is not just millennials; there are now more people who bank on a smartphone or computer on a weekly basis than who step foot in a branch.

In line with this customer move to online channels, banks are increasingly faced with the dilemma that while customers expect everything to be online, they also are demanding a more personalized service. The friendly face and personal touch from a bank teller – once an integral part of the banking customer experience – have largely been replaced by automation. As a result, banks are looking for solutions to enable them to deliver the level of service they want to online. Many are turning to live video.

This latest white paper explores how interactive live video is ushering in a new era of service in personal banking, the opportunity for banks, as well as best practices for implementing interactive live video into the customer journey.

Click here to download the white paper.

White Paper: Consumers want more than Facetime for Brands

October 26, 2016 | By Eleanor Hermon | Case Studies, The OpenTok Platform, White paper

When it comes to communicating with family and friends, live video has become commonplace, but it has not yet become the norm in business. In order to take advantage of the benefits of live video, companies and brands must find a way to integrate live video into their existing suites.

With rising demand and interest, it is becoming increasingly important for businesses to be able to provide live video capabilities to its consumers. This can help create a mutually beneficial relationship between business and customer as service can be provided more conveniently and efficiently.

White paper: The Real-Time Revolution in e-Learning

December 25, 2015 | By Eleanor Hermon | Case Studies, Education, White paper

It is estimated that by 2019 50% of all higher ed classes will be delivered online. So there’s no doubt that education, both in and outside of the classroom, is entering a whole new era.

The first wave of e-Learning impacted education, bringing educational resources online. But the second wave – active e-Learning using technologies like WebRTC – is set to revolutionize it, creating new interactive experiences with communications in context. In the real world, this means that a student in Detroit can now be tutored in calculus by a math teacher in New York or college students at MIT, UCLA, and Oxford collaborate together on an article to be submitted to a renowned academic journal.

Google Helpouts wasn’t helping

April 22, 2015 | By Melih O. | Case Studies, WebRTC

Google shuts down plenty of products. Reader, Glass, Talk, Wave. But the closing down of Helpouts gives particularly valuable lessons for those who are building WebRTC based applications and services for the always on ‘find an expert market’, of which there are many.

While it’s clear that it didn’t get enough traction and had some monetization issues, the real question is why? In healthcare in particular there is a large and growing world of people for whom video communications, powered by WebRTC, is a critical lifeline (literally). This is a world that includes housebound cancer-patients, the blind, recovering drug addicts, time-constrained parents and their community of carers, and healthcare practitioners. A recent report cited 89% of healthcare executives that said they expect telemedicine to transform the U.S. healthcare system in the next decade, with the number of patients using telehealth services growing to 7 million in 2018, up from 350,000 in 2013.

The Royal Bank of Scotland Introduces Video Banking

March 12, 2015 | By Lauren Slattery | Banking, Case Studies, OpenTok API, Partner News, WebRTC

An innovative approach to banking has enabled Coutts and Co in particular to thrive since its inception more than 300 years ago. The bank of choice for Her Majesty The Queen, Coutts has a commitment to continually bring the latest offerings in banking and support for its 70,000 global customers.

As Coutts operates as part of the Royal Bank of Scotland (RBS) group, ensuring quality of service to its clients worldwide is a top priority. RBS has a heavy focus on innovation and scouts the globe to identify companies and technologies that may be of service to the bank and its customers needs.

A new kind of hackathon

January 16, 2013 | By Song Zheng | Case Studies, Developer, Events

Last weekend we had the pleasure of sponsoring University Hacker Olympics. Unlike your typical hackathons, this one emphasized connecting University students with industry professionals.

Personally, I thought the event was innovative in the field of recruiting. In the traditional interview process, sometimes great candidates were dismissed because their shyness or nervousness inhibited them from performing. 1-1 interviews can be intimidating, we’ve all been there. From the interviewer’s perspective, asking candidates to solve problems does not provide any valuable insight into how pleasant it would be to work with them in a working environment.