Insights, now with GraphQL

A few months back, TokBox announced its Insights Dashboard, a view in the Account Portal for customers to better understand their applications’ video data. At the same time, we opened up an API (in private beta) to programmatically access this data in RESTful fashion along with summaries of individual sessions.

Today we’re pushing a new way to access this data as a public beta using GraphQL. GraphQL is an alternative to the typical REST approach of accessing data over HTTP. It was developed by Facebook in 2012, and open sourced in 2015.

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OpenTok version 2.15: What’s new and how you can use it

Last week, we released OpenTok v2.15, the latest version of our Client SDKs. We wanted to update you on some of the great new features included and how you can use them.

Audio Enhancements in Web and Windows SDKs

In opentok.js 2.14 we added the ability to switch cameras using the Publisher cycleVideo() method which was really well received. Version 2.15.0 of opentok.js and our Windows SDK add the ability to switch to a different audio source. In opentok.js you do with using the Publisher setAudioSource() method and in Windows you use the AudioDevice.SetInputAudioDevice method. The obvious use-case for this API is to allow your users to switch microphones without needing to create a whole new publisher. But it can also be used to switch to other supported audio sources, for example loading audio from an audio file, or creating custom audio. In opentok.js you do this using the setAudioSource() method and passing a custom audioTrack. In the Windows SDK you do this using the AudioDevice.setCustomAudioDevice method and passing a custom audio driver.

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Speed Up OpenTok Session Debugging with Inspector

OpenTok Session Debugging with the Inspector tool

Diving into data on OpenTok sessions can provide developers with the tools they need to understand bugs and make improvements quickly. That’s why we built Inspector – a tool to help developers understand what happened in specific OpenTok sessions. Users can either enter a session ID or use the Session Dashboard to access the information. This includes user data, errors, video and audio quality and events about a session.

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The News from TokBox | July 2018

The News from TokBox July 2018

We look back at the news from TokBox over the last month. Catch up on new features available for the OpenTok platform, find out where we’re going to be popping up at an event near you and check out the top content from the month.

It’s your monthly live video round up!

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Address Global Privacy Requirements with Regional Media Zones

Live Video in Europe

When we undertook our Global Social Video Study last year we were surprised to find that we had users on the OpenTok platform from over 150 countries. There was even an instance of a live video chat involving users from 13 countries at the same time! The OpenTok platform provides global reach but there are times when compliance dictates that media traffic be restricted or geo-fenced to a specific region or country. To support the finer level of control required we are delighted to introduce our latest advanced security feature – Regional Media Zones.

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OpenTok version 2.14: What’s new and how you can use it

OpenTok v2.14 client SDK v2.14 what's new

Last week, we released OpenTok v2.14, the latest version of our Client SDKs. We wanted to update you on some of the great new features included and how you can use them.

With the Frame Metadata API, cycleVideo and facingMode APIs and other features, there is plenty to make it even easier for you to build great live video apps on OpenTok. 

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Extending Capabilities of Video Chat Embeds with our Zendesk Integration

TokBox Zendesk integration

If you’re a customer service representative, you know how, in many instances, explaining something over video to a customer provides a more efficient and satisfactory experience. This same sentiment applies for customers, too. In fact, according to the results of the inaugural TokBox Live Video Maturity Study, 53 percent of those surveyed have either used or are likely to use live video to speak with customer service representatives from major brands.

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Introducing: Updates to our Pricing Plans, Account Dashboard & Insights

At TokBox, we’re always inspired by the innovative and powerful companies who work with us. We wanted to make sure our pricing plans provided a way for our diverse set of customers to access features they needed for more flexibility, simplicity and value, and help them achieve success with live video.

Today, we’re excited to announce updates to our pricing plans and packaging capabilities with three TokBox plans – Standard, Growth and Enterprise. 

We’re also introducing the ability for users to add-on features to their plans a la carte. We recognize the importance in giving users flexibility, as we know that a “one size fits all” approach doesn’t support all of our customers and their various needs, and this allows TokBox users to create custom packages.

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Enabling a Live Video Experience That’s Powerful and Secure

A technical look at the live video security and HIPAA compliance strategies used by leading Telehealth provider InTouch Health.

The most exciting part about building a Communications Platform as a Service (CPaaS) is that it caters to a variety of use-cases – from social video apps, eLearning & telehealth platforms, webinars or a disruptive new way of using video to serve a need that we haven’t foreseen yet.

TokBox customers are pioneers in their respective verticals. They are using live video to build powerful and engaging experiences in schools, hospitals and banks. Many of these environments have highly restrictive networks and stringent security requirements that pose challenges that are hard to meet for a multi-tenant cloud provider like OpenTok. We have been working closely with these customers to better understand their requirements and finding innovative ways to serve them.

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OpenTok version 2.13: What’s new and how you can use it

opentok v2.13 new features

We recently released the latest version of our Client SDKs, v2.13.0 and I wanted to share some of the great new features that have gone out with this release.

Custom Media Streaming

With v2.13.0 of opentok.js we have added the ability to pass a custom audioSource and videoSource when you create a Publisher. The custom audio and video source are MediaStreamTrack objects. This enables quite a few different use cases that our customers have been asking for.

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