Lip-sync Issues: When a Chrome Update Fixes your Application

This post was co-authored by Gustavo Garcia Bernardo, Philipp Hancke and Charley Robinson.

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When WebRTC stuff is really broken, it gets fixed very quickly.

Early in December 2015, shortly after the release of Chrome 47 to the general public, we started to notice a subtle and strange behavior in the Audio/Video of streams during our many daily meetings using WebRTC: the video occasionally wouldn’t stay caught up with the corresponding audio. As with many bugs noticed internally by developers, it took a while for any of us to believe that what we were seeing was a real issue. We call this the inverse of productive dogfooding: rather than assume we are just like our users, we can just as easily decide we are nothing like them.

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Crowdcast: Live Video Events That Don’t Suck

CrowdcastThe evolution of live video has spawned new and engaging ways for brands, organizations and people to connect with their audience. Whether it’s participating in a team meeting held remotely, hosting a virtual conference for hundreds of people all over the world, demo-ing a new product to customers via a webinar, or broadcasting a live stream of an event, there is no question live video is now becoming a standard feature in any business or entrepreneur’s communication toolkit.

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When a Chrome update breaks your WebRTC application

chrome logoEarly December saw the roll-out of Chrome 47. When doing anything with WebRTC, this is always an interesting time. A release brings new features or may break things, like removing the getUserMedia functionality for insecure origins.

Our metrics clearly track such roll outs as seen below:

# of OpenTok calls

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Introducing the Annotation Widget in Beta

Icon_set-Annotation-121115Embedded communications is so powerful because of one very important factor – context. Whether that’s a web page, presentation, LMS, medical scan, (the list goes on), context enhances the conversation. Better still? When collaboration features are layered on top.

Using the OpenTok platform, our aim is to make it super simple for you to add rich collaboration functionality to your apps. Today we’re happy to introduce the Annotation widget for the OpenTok platform in beta –  a pre-built UI component that can be quickly added to your application. The widget adds annotation and frame grab capabilities to the OpenTok web, iOS and Android SDKs and is  completely customizable.

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Introducing Inspector: Your new session diagnostic tool

Inspector by TokBoxToday we’re thrilled to announce the launch of our powerful new session diagnostic tool, Inspector. It provides you with a high-level OpenTok session summary at a stream and user level to help pinpoint errors, failures, and quality issues. Our main goal? To simplify your post-session debugging.

Inspector takes the rich and complex operational data that the TokBox engineering team uses to debug OpenTok sessions, and makes it available to you in an easy to use interface. These vital metrics will enable you to drill down into session-level details around:

  • Bit-rate, latency and packet loss graphs at user and stream level
  • Event Logs (Detailed list and description of all session events)
  • User Logs (Information such as location, SDK, browser and client)
  • Error Logs (Details of all errors encountered, time of error and impacted end-users)

Now your technical support team can quickly glance through session data to determine whether an issue was caused by an end-user error, application error, network problem or the OpenTok platform.

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The Royal Bank of Scotland Introduces Video Banking

The Royal Bank of Scotland introduces Video Banking with OpenTokAn innovative approach to banking has enabled Coutts and Co in particular to thrive since its inception more than 300 years ago. The bank of choice for Her Majesty The Queen, Coutts has a commitment to continually bring the latest offerings in banking and support for its 70,000 global customers.

As Coutts operates as part of the Royal Bank of Scotland (RBS) group, ensuring quality of service to its clients worldwide is a top priority. RBS has a heavy focus on innovation and scouts the globe to identify companies and technologies that may be of service to the bank and its customers needs.

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Be My Eyes: Connecting blind people with sighted helpers via video

bemyeyes-logoWhile blind people are able to go about their day just like anyone else, simple everyday tasks can often present challenges. Whether it’s identifying the right public transit route for a commute, checking the expiration date of a carton of milk, or grabbing the right ingredients from the pantry for a meal, it may require assistance.

Founder of non-profit organization Be My Eyes, Hans Jørgen Wiberg, spent three years working for the Danish Blind Society consulting people about how to cope with visual impairment. Wiberg, who is visually impaired himself, found one common thread among all of the people he worked with: while the visually impaired often lean on friends and family to help them overcome everyday hurdles, they at times feel guilty asking for assistance. If they just ‘had a pair of eyes’ once or twice a day, they could accomplish a whole lot more on their own, without leaning on those closest to them.

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Firefox Hello now available for all Firefox users

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Today the latest version of Firefox Hello, powered by OpenTok, has been released. In the coming weeks, Firefox Hello will appear at the top right hand corner (chrome) of your Firefox browser, making it easier than ever to start a call.

Mozilla has produced a new product video that demonstrates Firefox Hello in action (included below). For further information you can read the Mozilla blog post here, as well as copied below.

We hope you enjoy using Hello and look forward to sharing more updates with you soon.

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ConceptBoard: The Future of Remote Working Tools

cb_logo_300ppiIn the past decade, technology innovation has been one of the main catalysts for change in the way that we work. Tools like email, instant messaging, Skype, productivity and task management systems are making it easier than ever to stay connected (and focused) outside of the office – whether you’re at home, a coffee shop, or in a plane, train or automobile.

According to one estimate by the American Community Survey, telecommuting has risen 79 percent between 2005 and 2012 and now makes up 2.6 percent of the American work force, or 3.2 million workers. Two+ years later, you can imagine how much this has increased. 

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Firefox Hello Launches in Beta 35: Help Test Simplified Calling

mozilla beta logoFollowing Mozilla’s announcement of the release of Firefox Hello in beta in October, the company has now announced the roll out of the service into the general release version of Firefox 34. This post relates to the release of “Hello” into version 35 of the Firefox Beta browser.

The result of a partnership between Mozilla and Telefónica, and leveraging the OpenTok Platform, Firefox Hello allows people to make video calls directly within the browser, with or without an account.

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