White Paper: Live Video in Financial Services

frontcover_white_paper-financial_services-1116-website_imageDigital disruption has forged a new world of finance. Banking and financial services now exist online and within mobile apps where the human touch of a teller or an advisor has largely been replaced by automation and artificial intelligence.

The convenience and seamlessness of managing finances online has become standard. Today, customers not only expect to manage their accounts online, they are also demanding a more personalized customer experience. As fintech startups challenge the industry and loyalty wanes, banks and financial institutions must find a way to break through the homogenized digital landscape to deepen engagement and drive value with this growing cohort of customers.

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White Paper: Education Guide- How to survive and thrive in a live video world

EDUFC PMThe influence of live video technology has permeated into a number of different industries, and education is just one area looking to capitalize on the advantages available. By integrating WebRTC technology into their existing interfaces, education providers are seeking new ways to deliver quality service to learners around the world.

Owing to the rise of live video technology in different spheres, there has been an increase in consumer demand for interactive educational services. One reason for this is the potential to deliver education services around the world, made possible by remotely controlled live video.

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White Paper: Interactive Broadcast & The Rise of Fan Engagement

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In today’s increasingly fragmented digital world, the way fans consume and engage with sports content has fundamentally changed. While teams may still win the hearts of loyal fans, sporting organizations and broadcasters aren’t capturing their attention like they once did.

To win the hearts, minds and eyes of the new generation of sports fans – who are always online, on mobile and on social – broadcasters are leveraging live video to create all new interactive and participatory fan engagement experiences.

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White paper: Beyond E-health – Embedded Communications in Healthcare

BeyondE-healthIn recent years, the shift in behavior towards digital, on-demand services together with the massive increase in demand for healthcare has created an unprecedented challenge for the healthcare industry.  Providers have been forced to reinvent their existing care models, offering more of their services online.

In line with this, consumers are increasingly turning towards on demand healthcare services that they can access online, whenever and wherever they need them.  In fact it has been estimated that by 2020, over 78 million consumers will use home health technologies.  This is a dramatic increase from 14 million in 2014.

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White paper: The role of video in business to business communications

White paper linkedin1Communications within businesses, and between businesses, are fundamentally changing. Like all new implementations, communication apps require companies to consider many factors: technology platforms and configurations, human factors around adoption and usage, as well as the potential impacts – both intended and unintended.

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Best Practices: Building a secure application with the OpenTok platform

security2For any business, in any industry, security is always an essential consideration.  TokBox recognizes this and makes the security of customer data a top priority in the OpenTok platform.

In addition to selecting a secure platform provider, it’s equally as important to architect your application in a secure way.

That’s why we created the “Best Practices: Building a Secure App with OpenTok” guide. This resource is designed to help you ask the right questions while developing your application, and provides best practice recommendations so that you can make informed decisions.

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TokBox Guide to Consumers and Video Communications

man on phoneIf you’re thinking about integrating real-time communications into your website, service or mobile application, there are a number of things you need to consider with regards to when, where and how consumers will use your product.  Based on observed consumer behaviors to date, this series aims to identify a range of these influencing factors, providing you with key considerations to keep in mind during development.

The first installment of the series looks at locations and devices: where and how video communication are used and the impact of this on consumer expectations and behavior.

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