If you’re a customer service representative, you know how, in many instances, explaining something over video to a customer provides a more efficient and satisfactory experience. This same sentiment applies for customers, too. In fact, according to the results of the inaugural TokBox Live Video Maturity Study, 53 percent of those surveyed have either used or are likely to use live video to speak with customer service representatives from major brands.
At TokBox, we’re always inspired by the innovative and powerful companies who work with us. We wanted to make sure our pricing plans provided a way for our diverse set of customers to access features they needed for more flexibility, simplicity and value, and help them achieve success with live video.
Today, we’re excited to announce updates to our pricing plans and packaging capabilities with three TokBox plans – Standard, Growth and Enterprise.
We’re also introducing the ability for users to add-on features to their plans a la carte. We recognize the importance in giving users flexibility, as we know that a “one size fits all” approach doesn’t support all of our customers and their various needs, and this allows TokBox users to create custom packages.
At TokBox, security is of the utmost importance to us. We’re committed to providing a safe platform which meets all of the security requirements and regulations and therefore ensures reliability for our customers and privacy for their end users.
When the new regulation from the European Union called General Data Protection Regulation, or GDPR, is officially enforced on May 25th, 2018, we will be ready. In fact, we’ve already been hard at work ensuring we’re compliant and meet all new regulations set forth by the GDPR. This is part of an ongoing effort to keep our platform secure and maintain our transparency about how we use data.
We recently released the latest version of our Client SDKs, v2.13.0 and I wanted to share some of the great new features that have gone out with this release.
Custom Media Streaming
With v2.13.0 of opentok.js we have added the ability to pass a custom audioSource and videoSource when you create a Publisher. The custom audio and video source are MediaStreamTrack objects. This enables quite a few different use cases that our customers have been asking for.
One of my favorite parts of being a developer evangelist is getting to meet fellow developers and share their journey to building awesome products. And there’s nowhere better to meet developers than a hackathon!
Recently, I had the opportunity to attend CruzHacks at my alma mater, the University of California Santa Cruz. It was great to be in a position where I could support an amazing event through sponsorship, mentoring, and judging.
When you sign up for a new platform, we know it can sometimes be overwhelming. It can be a challenge to know what information to seek out and simply how to quickly get started building your first project to become successful with the platform. At TokBox, we’ve received positive feedback on our developer documentation and resources, and we wanted to further streamline the development process with our platform to accelerate the path to production.
As part of our 2.12 client release, we were delighted to graduate our OpenTok Windows Client SDK out of beta and make it generally available. In addition to being a standard client endpoint for the OpenTok platform, the Windows SDK makes it easier to go beyond regular video chat and create whole new level of collaboration experiences.
Creativity & magic
The creativity of developers never ceases to amaze me and when you provide developers with powerful tools like our Windows Client SDK, magical things happen. A few weeks ago, I was fortunate to speak to the team at Calgary Scientific. Calgary has two major divisions: one in health care called ResolutionMD, and another focusing on cloud collaboration and mobility called PureWeb. Specifically, I spoke to them about their innovative collaboration plugin for the Rhino3D CAD tool, called PureWeb Cast, which has launched in beta today.
Over 10 years of TokBox, we’ve seen first hand that not all video communication experiences are created equal. Ever wanted to throw your computer out the window after a clunky and frustrating attempt at a video call on whichever app was chosen by your employer/family/friends?
We’ve been there too, and we feel your pain. So we’ve been working tirelessly at TokBox to create a flexible platform which will allow you to build the optimal video experience for your use case.
If you have an iPhone, chances are that you have already upgraded to the latest version of iOS. In its 11th version, Apple has introduced many new things. As usual, some of them are related to the new hardware, others improve and polish the well-known iOS formula. But there is one thing that is completely new and will bring a new type of applications that never existed before at this scale. We are talking about Augmented Reality (or AR) applications, and the Apple SDK ARKit.
Recently, TokBox introduced Video Chat Embeds enabling you to add real-time communication to your website with just a few lines of code. Video embeds can be easily integrated into websites built on any of the following platforms:
- Zoho Sites
- Weebly (Business and above)
- WordPress hosted account (paid)