The News from TokBox | July 2018

The News from TokBox July 2018

We look back at the news from TokBox over the last month. Catch up on new features available for the OpenTok platform, find out where we’re going to be popping up at an event near you and check out the top content from the month.

It’s your monthly live video round up!

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Launching TokBox Customer Success

Launching customer success at TokBox

In the past 5 years, Customer Success as a discipline has grown steadily together with the rise of SaaS and the subscription economy. Forbes.com listed it as a top job of 2017 with year over year growth of 85%. LinkedIn reports it’s a top job in 2018.

This blog will share the launch of the TokBox Customer Success initiative and share our wins and challenges in helping our customers design and launch profitable, customer-pleasing products and services using WebRTC.

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Essential Tools for Designing your Live Video Application

You already know that TokBox makes coding live video easy, but we want to help you with the next step: to choose the best programs and tools for designing a solid UI and UX. The right tools can and will save you time and money.

On the TokBox Design Team, we work to craft the best experiences for all kinds of video apps. After many tests, from the planning stage to the handing over of assets, we have chosen these as our essential tools for designing a live video app.

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Live Video News Roundup

Live video news June 2018

In our monthly post, catch up on all the live video news. Check out the features now available for the OpenTok platform, find out where we’re going to be popping up at an event near you and keep on top of everything that’s happening in the industry. 

It’s your monthly live video news round up!

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Enhance Live Streaming and Recording Capabilities with HD

720p HD Recording and live streaming capabilities

Today, we’re excited to bring support for 720p HD to our Recording and Live Streaming features. With this release, our APIs will provide developers an option to record OpenTok and live stream OpenTok sessions in high definition, and as a result create more engaging live video experiences.

Live video sessions on OpenTok already support 720p, but until today, customers could only record and live stream at 480p. With a growing number of education, webinar and media and entertainment customers, demand to support HD resolution for recording and live streaming has been gaining momentum and we are pleased to finally make this available for our customers.

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Announcing our GDPR Compliance

TokBox GDPR compliant live video

By now, I’m sure that you’ve heard of the General Data Protection Regulation, more commonly known as GDPR. This regulation from the EU is overhauling the requirements for businesses who collect, process and transfer the personal data of EU citizens.

Ahead of the upcoming May 25th deadline, we’re excited to announce that TokBox is GDPR compliant.

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OpenTok version 2.14: What’s new and how you can use it

OpenTok v2.14 client SDK v2.14 what's new

Last week, we released OpenTok v2.14, the latest version of our Client SDKs. We wanted to update you on some of the great new features included and how you can use them.

With the Frame Metadata API, cycleVideo and facingMode APIs and other features, there is plenty to make it even easier for you to build great live video apps on OpenTok. 

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Extending Capabilities of Video Chat Embeds with our Zendesk Integration

TokBox Zendesk integration

If you’re a customer service representative, you know how, in many instances, explaining something over video to a customer provides a more efficient and satisfactory experience. This same sentiment applies for customers, too. In fact, according to the results of the inaugural TokBox Live Video Maturity Study, 53 percent of those surveyed have either used or are likely to use live video to speak with customer service representatives from major brands.

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Introducing: Updates to our Pricing Plans, Account Dashboard & Insights

At TokBox, we’re always inspired by the innovative and powerful companies who work with us. We wanted to make sure our pricing plans provided a way for our diverse set of customers to access features they needed for more flexibility, simplicity and value, and help them achieve success with live video.

Today, we’re excited to announce updates to our pricing plans and packaging capabilities with three TokBox plans – Standard, Growth and Enterprise. 

We’re also introducing the ability for users to add-on features to their plans a la carte. We recognize the importance in giving users flexibility, as we know that a “one size fits all” approach doesn’t support all of our customers and their various needs, and this allows TokBox users to create custom packages.

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GDPR Compliance and our Commitment to Security

TokBox GDPR compliant live video

At TokBox, security is of the utmost importance to us. We’re committed to providing a safe platform which meets all of the security requirements and regulations and therefore ensures reliability for our customers and privacy for their end users.

When the new regulation from the European Union called General Data Protection Regulation, or GDPR, is officially enforced on May 25th, 2018, we will be ready. In fact, we’ve already been hard at work ensuring we’re compliant and meet all new regulations set forth by the GDPR. This is part of an ongoing effort to keep our platform secure and maintain our transparency about how we use data.

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