Customers spanning across industries, from healthcare, to education, to professional services and even finance, are adapting to live-video as a way to stay engaged with their clients and exceed customer expectations. In fact, worldwide, we know the number of telehealth patients will increase by 10x by 2018. And, we know that 87% of students prefer to collaborate online than in person. There’s no doubt that live video is now an integral part of client engagement and brand loyalty, and will only continue to become more prevalent in the future.
We continue to be excited by the customer use cases that WebRTC on Safari will enable, especially the “spontaneous” customer interaction situations we see in Retail and eCommerce, Customer Service and regulated industries – as we discussed in our previous blog. On June 22nd we held a WebRTC on Safari Developer Workshop in San Francisco to make more information available to local developers about the details of the Apple announcement and how to get started experiencing and developing WebRTC apps for Safari 11.
We are pleased to now provide this information online for everybody!
Communications within businesses, and between businesses, are fundamentally changing. Like all new implementations, communication apps require companies to consider many factors: technology platforms and configurations, human factors around adoption and usage, as well as the potential impacts – both intended and unintended.