White Paper: How Interactive Live Video Is Making Banking Personal Again

Research continues to prove that more of us than ever and banking online.  Studies show that 94% of millennials now conduct their transactional banking entirely online.  And it is not just millennials; there are now more people who bank on a smartphone or computer on a weekly basis than who step foot in a branch.

In line with this customer move to online channels, banks are increasingly faced with the dilemma that while customers expect everything to be online, they also are demanding a more personalized service.  The friendly face and personal touch from a bank teller – once an integral part of the banking customer experience – have largely been replaced by automation.  As a result, banks are looking for solutions to enable them to deliver the level of service they want to online.  Many are turning to live video.  

This latest white paper explores how interactive live video is ushering in a new era of service in personal banking, the opportunity for banks, as well as best practices for implementing interactive live video into the customer journey.

Click here to download the white paper.

Read More

White Paper: Live Video in Financial Services

frontcover_white_paper-financial_services-1116-website_imageDigital disruption has forged a new world of finance. Banking and financial services now exist online and within mobile apps where the human touch of a teller or an advisor has largely been replaced by automation and artificial intelligence.

The convenience and seamlessness of managing finances online has become standard. Today, customers not only expect to manage their accounts online, they are also demanding a more personalized customer experience. As fintech startups challenge the industry and loyalty wanes, banks and financial institutions must find a way to break through the homogenized digital landscape to deepen engagement and drive value with this growing cohort of customers.

Read More

White Paper: Education Guide- How to survive and thrive in a live video world

EDUFC PMThe influence of live video technology has permeated into a number of different industries, and education is just one area looking to capitalize on the advantages available. By integrating WebRTC technology into their existing interfaces, education providers are seeking new ways to deliver quality service to learners around the world.

Owing to the rise of live video technology in different spheres, there has been an increase in consumer demand for interactive educational services. One reason for this is the potential to deliver education services around the world, made possible by remotely controlled live video.

Read More

White Paper: Consumers want more than Facetime for Brands

Frontcover_B2C Whitepaper@2xWhen it comes to communicating with family and friends, live video has become commonplace, but it has not yet become the norm in business. In order to take advantage of the benefits of live video, companies and brands must find a way to integrate live video into their existing suites.

With rising demand and interest, it is becoming increasingly important for businesses to be able to provide live video capabilities to its consumers. This can help create a mutually beneficial relationship between business and customer as service can be provided more conveniently and efficiently.

Read More

White Paper: Interactive Broadcast & The Rise of Fan Engagement

2_portrait_broadcast-cover@2x

In today’s increasingly fragmented digital world, the way fans consume and engage with sports content has fundamentally changed. While teams may still win the hearts of loyal fans, sporting organizations and broadcasters aren’t capturing their attention like they once did.

To win the hearts, minds and eyes of the new generation of sports fans – who are always online, on mobile and on social – broadcasters are leveraging live video to create all new interactive and participatory fan engagement experiences.

Read More

Forrester Study: Business success through embedded communication technology

forrester_logo_705“Organizations that embrace rich, real time communication technologies, like WebRTC, reap indisputable benefits” (Business Success Through Embedded Communication Technology, a March 2016 study conducted by Forrester Consulting and commissioned by TokBox).

A new report from Forrester, commissioned by TokBox, has found that WebRTC is delivering significant value across core business functions for organizations across a range of industries.  This should come as no surprise given the challenge that many organizations face to bridge the ever growing gap between colleagues, businesses, and their customers as more of what they do moves online.

Read More

White paper: The Real-Time Revolution in e-Learning

EDULinkedIn2

It is estimated that by 2019 50% of all higher ed classes will be delivered online. So there’s no doubt that education, both in and outside of the classroom, is entering a whole new era.

The first wave of e-Learning impacted education, bringing educational resources online. But the second wave – active e-Learning using technologies like WebRTC – is set to revolutionize it, creating new interactive experiences with communications in context.  In the real world, this means that a student in Detroit can now be tutored in calculus by a math teacher in New York or college students at MIT, UCLA, and Oxford collaborate together on an article to be submitted to a renowned academic journal.

Read More

White paper: Beyond E-health – Embedded Communications in Healthcare

BeyondE-healthIn recent years, the shift in behavior towards digital, on-demand services together with the massive increase in demand for healthcare has created an unprecedented challenge for the healthcare industry.  Providers have been forced to reinvent their existing care models, offering more of their services online.

In line with this, consumers are increasingly turning towards on demand healthcare services that they can access online, whenever and wherever they need them.  In fact it has been estimated that by 2020, over 78 million consumers will use home health technologies.  This is a dramatic increase from 14 million in 2014.

Read More