Research continues to prove that more of us than ever and banking online. Studies show that 94% of millennials now conduct their transactional banking entirely online. And it is not just millennials; there are now more people who bank on a smartphone or computer on a weekly basis than who step foot in a branch.
In line with this customer move to online channels, banks are increasingly faced with the dilemma that while customers expect everything to be online, they also are demanding a more personalized service. The friendly face and personal touch from a bank teller – once an integral part of the banking customer experience – have largely been replaced by automation. As a result, banks are looking for solutions to enable them to deliver the level of service they want to online. Many are turning to live video.
This latest white paper explores how interactive live video is ushering in a new era of service in personal banking, the opportunity for banks, as well as best practices for implementing interactive live video into the customer journey.
Click here to download the white paper.
The influence of live video technology has permeated into a number of different industries, and education is just one area looking to capitalize on the advantages available. By integrating WebRTC technology into their existing interfaces, education providers are seeking new ways to deliver quality service to learners around the world.
Owing to the rise of live video technology in different spheres, there has been an increase in consumer demand for interactive educational services. One reason for this is the potential to deliver education services around the world, made possible by remotely controlled live video.
When it comes to communicating with family and friends, live video has become commonplace, but it has not yet become the norm in business. In order to take advantage of the benefits of live video, companies and brands must find a way to integrate live video into their existing suites.
With rising demand and interest, it is becoming increasingly important for businesses to be able to provide live video capabilities to its consumers. This can help create a mutually beneficial relationship between business and customer as service can be provided more conveniently and efficiently.
In today’s increasingly fragmented digital world, the way fans consume and engage with sports content has fundamentally changed. While teams may still win the hearts of loyal fans, sporting organizations and broadcasters aren’t capturing their attention like they once did.
To win the hearts, minds and eyes of the new generation of sports fans – who are always online, on mobile and on social – broadcasters are leveraging live video to create all new interactive and participatory fan engagement experiences.
“Organizations that embrace rich, real time communication technologies, like WebRTC, reap indisputable benefits” (Business Success Through Embedded Communication Technology, a March 2016 study conducted by Forrester Consulting and commissioned by TokBox).
A new report from Forrester, commissioned by TokBox, has found that WebRTC is delivering significant value across core business functions for organizations across a range of industries. This should come as no surprise given the challenge that many organizations face to bridge the ever growing gap between colleagues, businesses, and their customers as more of what they do moves online.
It is estimated that by 2019 50% of all higher ed classes will be delivered online. So there’s no doubt that education, both in and outside of the classroom, is entering a whole new era.
The first wave of e-Learning impacted education, bringing educational resources online. But the second wave – active e-Learning using technologies like WebRTC – is set to revolutionize it, creating new interactive experiences with communications in context. In the real world, this means that a student in Detroit can now be tutored in calculus by a math teacher in New York or college students at MIT, UCLA, and Oxford collaborate together on an article to be submitted to a renowned academic journal.
In recent years, the shift in behavior towards digital, on-demand services together with the massive increase in demand for healthcare has created an unprecedented challenge for the healthcare industry. Providers have been forced to reinvent their existing care models, offering more of their services online.
In line with this, consumers are increasingly turning towards on demand healthcare services that they can access online, whenever and wherever they need them. In fact it has been estimated that by 2020, over 78 million consumers will use home health technologies. This is a dramatic increase from 14 million in 2014.