The convenience and seamlessness of managing finances online has become standard. Today, customers not only expect to manage their accounts online, they are also demanding a more personalized customer experience. As fintech startups challenge the industry and loyalty wanes, banks and financial institutions must find a way to break through the homogenized digital landscape to deepen engagement and drive value with this growing cohort of customers.
This TokBox guide will unveil how live video is driving a whole new era of personalized customer experience, the opportunity for financial services companies – whether innovative institutions or disruptive startups – as well as best practices for implementing live video into the customer journey.
You can download the white paper here.