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Field Services

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"Maintenance technicians make better, faster decisions."
Fluke Connect keeps teams in sync.

Overview

Fluke’s wide range of commercial testing equipment—including digital multimeters, thermal imagers, portable oscilloscopes, and air-quality meters—is the go-to choice for technicians in industry and education alike.

The Challenge

Because test tool results were previously limited to one device, Fluke faced a challenge in allowing their customers to collaborate and share knowledge while on the job. Fluke wanted to make it easier for teams and employees to work together, wherever they were.That’s why they built the Fluke Connect system which enables users to transmit measurements directly from the tool they are using to a smart phone, sharing data instantly and securely with their entire team within the context of their normal workflow.

Why TokBox?

In order to make it even easier to collaborate, Fluke wanted to add real-time video into this offering but it was important for them to be able to embed it directly into the workflows that their technicians were used to. They used OpenTok’s Android and iOS SDKs to add a “ShareLive” video call feature into their familiar interface, keeping teams connected both in the office and out in the field. With Share Live, a technician can start a video call from the field, show a colleague in the office the issue they’re having, and consult with them in real time, all without leaving the work site. Users can also manipulate the screen to draw attention to a particular aspect.

The Impact

By enabling real-time remote collaboration, Fluke has helped these teams to more confidently diagnose and solve problems on site, increasing efficiency and productivity.

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