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Thank you for becoming a TokBox Enterprise customer. At this tier of support your organization has the ability to build and operate applications using OpenTok Enterprise clients and the OpenTok Enterprise server environment. Partners operating on our Enterprise line are offered greater stability and, based on subscription, a service level agreement. Operating on the Enterprise line may mean delayed access to cutting edge features for production use but you will always have full access to the latest available features for development and testing.

To get started using the OpenTok Enterprise line you will need to do the following:

• Make sure you are using the Enterprise version of our JavaScript SDK in your web applications. To do so, use https://enterprise.opentok.com/v2/js/opentok.min.js in your web applications to reference the OpenTok JavaScript SDK.

• Make sure you are using an Enterprise supported version of our iOS and Android SDKs in your mobile applications. See the Supported versions section below to select a supported mobile SDK. Please contact TokBox Support if you need help downloading or using a package manager to download an Enterprise supported OpenTok mobile SDK.

• Determine which of your OpenTok Project Keys you would like to use in applications that operate on the Enterprise line and log in to your TokBox Account to assign them to the Enterprise server environment.

The Enterprise line ensures your application utilizes OpenTok signaling and media servers that are dedicated to partner applications using the Enterprise line. This offers greater stability and more resilience against platform load spikes. It also offers longer support duration for client SDKs.

By default, all newly created project keys are assigned to the Standard environment. You must specifically request a project key be assigned to the Enterprise server environment if you would like to use it with an application running on the Enterprise line. Release notes and download links to Enterprise versions of the mobile SDKs are not readily available on the TokBox web site. If you need assistance accessing these please contact TokBox support: support@tokbox.com.

If you desire to switch your application back to the Standard line you will need to contact support with Project Keys you want assigned back to the Standard server environment and, if necessary, switch to a Standard line supported version of the SDK.

If you should terminate your support contract you will lose access to the Enterprise line and your project keys will be automatically assigned back to the Standard server environment. It will be your responsibility to update your applications with a supported version of the OpenTok SDK.

Many users of the Enterprise line find it useful to keep one or more Project Keys assigned to the Standard line where they can conduct development and testing of new features with the Standard line clients before they are deployed into the Enterprise line.

Supported versions

TokBox recognizes that it is not always practical for customers to update the client SDKs each time a new release is issued. We typically limit minor releases to no more than once every 4 months but they are not done in predetermined fixed increments. A minor release is represented by an increment to the digit to the right of the first decimal point in a release version number. Patch releases contain bug fixes and are released as needed. A patch release is represented by an increment to the digit to the right of the second decimal point in a release version number.

TokBox officially supports Client SDK versions as follows:

Enterprise Line

All client SDKs are supported for at least twelve months from the date of release. Support is provided for the most recent patch release of each version.

Standard Line

All client SDKs are supported for at least nine months from the date of release. Support is provided for the most recent patch release of each version.

TokBox prides itself on shielding our partner application developers from changes to the WebRTC ecosystem of technology. This includes changes made by Google to the Chrome browser and Android operating system, Mozilla to the Firefox browser, and Apple to the Safari browser and iOS operating system. When external changes require TokBox to make changes to our SDKs, it may become necessary for partners to accelerate their adoption of newer SDK versions to maintain proper operation of their applications with these new WebRTC ecosystem components.