Pre-call test is running

Checking your hardware setup...Checking your connection to our servers...
Checking your audio/video quality...

Based on the results, it will make recommendations on the expected audio/video quality, and it will provide steps to troubleshoot any issues.

The pre-call test is complete.

Select a category bellow to see how you did.

Hardware & Software Setup
Connectivity to Vonage Video API Servers
Expected Call Quality

Hardware & Software Setup

Video

Move something in view of the camera to check that it is working.

Audio

Say something in the microphone to check that it is working.

Browser Compatibility

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Connectivity to Vonage Video API Servers

Vonage Video API API Server - Test Failed

Connects to the Vonage Video API server and used for session initialization and signaling.

Test results loading...

Vonage Video API Messaging WebSocket - Test Failed

Clients send and receive Vonage Video API session-related messages using this WebSocket.

Vonage Video API Media Server - Test Failed

Clients send audio and video to our media server for intelligent and efficient routing to their destination.

Test results loading...

Vonage Video API Logging Server - Test Failed

Our logging server collects anonymized data about quality and possible errors.

Test results loading...

Expected Call Quality

Error running call quality test
MOS

Determining video quality...

  • Supported Resolution: Loading
  • Video Packet Loss: Loading
  • Video Bitrate: Loading

Determining audio quality...

  • Audio Packet Loss: Loading
  • Audio Bitrate: Loading
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The pre-call quality test is not supported in this version of Edge.
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Precall Results Summary

    Hardware Setup Results:
          Connectivity Test Results:
                  Quality Test Results:
                                  General Statistics: