Pre-call test is running

Checking your hardware setup...Checking your connection to our servers...
Checking your audio/video quality...

Based on the results, it will make recommendations on the expected audio/video quality, and it will provide steps to troubleshoot any issues.

The pre-call test is complete.

Select a category bellow to see how you did.

Hardware & Software Setup
Connectivity to OpenTok Servers
Expected Call Quality

Hardware & Software Setup

Video

Move something in view of the camera to check that it is working.

Audio

Say something in the microphone to check that it is working.

Browser Compatibility

Browser test results loading...

Connectivity to OpenTok Servers

OpenTok API Server - Test Failed

Connects to OpenTok and used for session initialization and signaling.

Test results loading...

OpenTok Messaging WebSocket - Test Failed

Clients send and receive OpenTok session-related messages using this WebSocket.

OpenTok Media Server - Test Failed

Clients send audio and video to our media server for intelligent and efficient routing to their destination.

Test results loading...

OpenTok Logging Server - Test Failed

Our logging server collects anonymized data about quality and possible errors.

Test results loading...

Expected Call Quality

Error running call quality test
MOS

Determining video quality...

  • Supported Resolution: Loading
  • Video Packet Loss: Loading
  • Video Bitrate: Loading

Determining audio quality...

  • Audio Packet Loss: Loading
  • Audio Bitrate: Loading
Unsupported
The pre-call quality test is not supported in this version of Edge.
Save this data as simple text
If you want to run another pre-call test in another non-Edge browser, you must close this page first.

Precall Results Summary

    Hardware Setup Results:
          Connectivity Test Results:
                  Quality Test Results:
                                General Statistics: