Customer Service

Engage and satisfy customers

Overview

As more and more consumers move online, businesses are finding innovative ways to provide immediate assistance, advice, and support without the in-person interaction inherent in traditional brick-and-mortars. The OpenTok platform allows businesses of all kinds to offer their full suite of services through real-time one-to-one and multi-party audio, video, and text chat capabilities within context. By integrating these features into your existing interface, you can now easily create a custom-tailored and interactive platform that delivers and exceeds the level of service today’s online consumer expects.

  • Integrates easily into your existing platforms and business logic.
  • Increases brand loyalty.
  • Boosts efficiency through automated workflow.
  • Establishes stronger client-customer relationships.
Use Cases
Help Desk

Seamlessly integrate simple, real-time customer support into your existing offerings with a universal button leading users directly to an always-available agent.

See What I See

Give representatives real-time video access to a customer’s room, vehicle, or leaky pipe, allowing them to quickly and effectively assess the customer’s needs.

Pre-sales Support

Help consumers make more informed purchase decisions through live interaction, greatly increasing customer satisfaction and reducing the number of returns.

Post-sales Support

Increase customer satisfaction by offering consistent, immediate, and outstanding support when issues arise with purchased goods or services.

Core Features
  • Video
  • Voice
  • Messaging
  • Screen Sharing
  • Archiving
  • Annontation
Limitless possibilities

See what OpenTok can do for your business

Contact Sales