As more and more consumers move online, businesses are finding innovative ways to provide immediate assistance, advice, and support without the in-person interaction inherent in traditional brick-and-mortars. The OpenTok platform allows businesses of all kinds to offer their full suite of services through real-time one-to-one and multi-party audio, video, and text chat capabilities within context. By integrating these features into your existing interface, you can now easily create a custom-tailored and interactive platform that delivers and exceeds the level of service today’s online consumer expects.
Seamlessly integrate simple, real-time customer support into your existing offerings with a universal button leading users directly to an always-available agent.
Give representatives real-time video access to a customer’s room, vehicle, or leaky pipe, allowing them to quickly and effectively assess the customer’s needs.
Help consumers make more informed purchase decisions through live interaction, greatly increasing customer satisfaction and reducing the number of returns.
Increase customer satisfaction by offering consistent, immediate, and outstanding support when issues arise with purchased goods or services.