As online shopping continues to dominate the consumer market, retailers must find ever-innovative ways to engage personally with their customers. The OpenTok platform enables online retailers to provide advice, assistance, post-sales support, and other brick-and-mortar services through real-time video, voice, and text chat. By integrating these capabilities into their existing interface, online retailers can easily create a tailored and interactive platform that delivers the exceptional level of service that today’s online consumer has come to expect.
Help consumers make more informed purchase decisions through live interaction, greatly increasing customer satisfaction and reducing the number of returns.
Increase customer satisfaction by offering consistent, immediate, and outstanding support when issues arise with purchased goods or services.
Bring a high-end shopping experience to your clients—whether at home, at work, or on the go—by creating personalized collections based on their individual tastes.