E-Commerce

Brick-and-mortar service online

Overview

As online shopping continues to dominate the consumer market, retailers must find ever-innovative ways to engage personally with their customers. The OpenTok platform enables online retailers to provide advice, assistance, post-sales support, and other brick-and-mortar services through real-time video, voice, and text chat. By integrating these capabilities into their existing interface, online retailers can easily create a tailored and interactive platform that delivers the exceptional level of service that today’s online consumer has come to expect.

  • Integrates easily into your existing platforms and business logic.
  • Increases brand loyalty.
  • Boosts efficiency through automated workflow.
  • Establishes stronger personal relationships with your customers.
Use Cases
Pre-sales Support

Help consumers make more informed purchase decisions through live interaction, greatly increasing customer satisfaction and reducing the number of returns.

Post-sales Support

Increase customer satisfaction by offering consistent, immediate, and outstanding support when issues arise with purchased goods or services.

Statistic: Internet users research products online before purchase.
Personal Shopping

Bring a high-end shopping experience to your clients—whether at home, at work, or on the go—by creating personalized collections based on their individual tastes.

Core Features
  • Video
  • Voice
  • Messaging
  • Screen Sharing
  • Archiving
  • Annontation
Limitless possibilities

See what OpenTok can do for your business

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