Choose the service plan that works best for you

When your free trial ends, you can access advanced features with our discounted bundles

Start Free Trial

Service Plans

STANDARD
Support when you need it

What’s Included:

Standard Support

Support via email and web

Included
PRIORITY SUPPORT
Jump to the front of the queue

What’s Included:

Support via chat, email, and web

24/7 escalation

$1,500/month
ENTERPRISE PLAN
Complete package of Enterprise SLAs, VIP support and technical expertise.
Learn more

What’s Included:

Enterprise support

Support via phone, chat, email, and web

24/7 escalation

Designated Support Engineer

Contact Sales

Pricing for individual services

VIDEO

Enterprise Environment

(Available for Enterprise Plan only)

$1,000/month

IP Whitelisting

(Available for Enterprise Plan only)

$500/month

Encrypted Recording

$500/month

Regional Media Zones

Starting at
$500/month

AES 256 Bit Encryption

$500/month

HIPAA Compliance

(Video)

Contact Sales

Advanced Insights

$500/month

Configurable TURN

$1,000/month

China Relay

$1,000/month
+ $0.00300 per
minute

INTEGRATION SERVICES

Nexmo Accelerate

(Delivered by Customer Success Manager, Pre-Sales Engineer, or Partner)

$3,000/day

Feature Bundles

ENTERPRISE PLAN BUNDLE

What’s Included:

Enterprise Plan

Enterprise Environment

IP Whitelist

Encrypted Recording

Regional Media Zones (US, EU, Germany)

AES-256 Bit Encryption

HIPAA Compliance & BAA

Advanced Insights

Configurable TURN

China Relay

Contact Sales
PRIORITY FEATURE BUNDLE

What’s Included:

Priority Support

Encrypted Recording

Regional Media Zones (US, EU, Germany)

AES-256 Bit Encryption

HIPAA Compliance & BAA

Advanced Insights

Configurable TURN

China Relay

$5,000/month

Service Plans

STANDARDPRIORITY SUPPORTENTERPRISE PLAN
Support when you need itJump to the front of the queueComplete package of Enterprise SLAs, VIP support and technical expertise
Learn more
Standard

Support via email and web

Priority

Support via chat, email, and web
24/7 escalation
See Priority Support SLOs

Enterprise

Enterprise support
Support via phone, chat, email, and web
24/7 escalation
Designated Support Engineer
See Enterprise Support SLAs

Service Delivery ManagerThe Service Delivery team manages custom on-boarding, monthly health checks, and quarterly business reviews.
Nexmo Accelerate ServicesExpert project and technical resources that accelerate your ability to scope, design, and launch your use cases.
Platform SLAs99.99% API platform uptime for voice, messaging, and video.
Base PriceIncluded$1,500/monthContact Sales

Pricing for individual services

VIDEOPRICE
Enterprise EnvironmentRestrict media to the OpenTok Enterprise infrastructure

(Available for Enterprise Plan only)

$1,000/month
IP WhitelistingIP address blocks are shared with select customers, limiting exposure to trusted endpoints

(Available for Enterprise Plan only)

$500/month
Encrypted RecordingArchived data is never unencrypted at rest or in transit providing the highest level of security $500/month
Regional Media ZonesAllows restriction of media traffic to the US or EU regions.Starting at $500/month
AES 256 Bit EncryptionFor enhanced security, the OpenTok platform supports the AES-256 level of encryption on media streams. $500/month
HIPAA ComplianceThe OpenTok Platform is HIPAA Compliant and TokBox signs BAAs with companies for an additional fee.

(Video)

Contact Sales
VIDEOPRICE
Advanced InsightsProject-level usage, quality and error metrics through your account dashboard, and an API (beta) $500/month
Configurable TURNConfigurable TURN API provides flexibility and control, allowing customers to use their own TURN servers for media traffic. $1,000/month
China RelayOpenTok infrastructure is deployed to Chinese data centers to provide better connectivity for Chinese users. $1,000/month
+ $0.00300 per
subscribed minute
INTEGRATION SERVICESPRICE
Nexmo Accelerate ServicesExpert project and technical resources that accelerate your ability to scope, design, and launch your use cases.

(Delivered by Customer Success Manager, Pre-Sales Engineer, or Partner)

$3,000/day

Feature Bundles

OPTIONSDESCRIPTIONPRICE
Enterprise Feature BundleEnterprise Plan
Enterprise Environment
IP Whitelist
Encrypted Recording
Regional Media Zones (US, EU, Germany)
AES-256 Bit Encryption
HIPAA Compliance & BAA
Advanced Insights
Configurable TURN
China Relay
Contact Sales
Priority Feature BundlePriority Support
Encrypted Recording
Regional Media Zones (US, EU, Germany)
AES-256 Bit Encryption
HIPAA Compliance & BAA
Advanced Insights
Configurable TURN
China Relay
$5,000/month
See Pricing & Feature Overview

Get started today

Want to learn more about our features? Check out our platform overview page

Contact Sales