Technology has empowered consumers in ways that could scarcely have been imagined and the impact is enormous, exciting and perhaps a little daunting for many organizations that offer any form of customer service or support. Customer service interactions can make or break a customer-business relationship. With hundreds of thousands of such interactions per day, it is vital for any organization to make sure it is providing innovative and customer-focused help services.
This paper will explore the demand for live video in customer service, how live video is being leveraged and to what effect. It will also dive into some use cases to demonstrate how live video is being used in the real world today.
Discover how live video can help organisations deliver innovative, personalized, contextualized and efficient services to all customers.
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