Introducing Video Chat Embed: Easiest Way to Demo the OpenTok Platform

At TokBox we’re always trying to find ways to improve your development experience. We pride ourselves on offering clear documentation, helpful tutorials and tools to accelerate the integration of OpenTok. We don’t plan on stopping there. 

Now, with the Video Chat Embed, you can take your proof of concept from zero to sixty with a simple copy and paste.

Why is this so powerful? As the market and demand for live video communications grows, two trends are emerging. First, developers with varied coding skill levels want to build with WebRTC. Second, developers want to be able to show off a proof of concept quickly. Enter the Video Chat Embed.

To get started simply login to your TokBox account, click “Video Chat Embeds” in the left navigation and “Create New Embed”.

OpenTok Video Chat Embed setupMake a few configuration choices for your Video Chat Embed – specify what size you would like the frame to be and what website your project will be embedded into. We’ll then generate code for you that can be added to your website in a matter of minutes.  

OpenTok Video Chat EmbedAs a result, the Video Chat Embeds provide the easiest way to see OpenTok in action in your website, without writing any code. Use it for demonstration purposes or share it with testers to make sure it works as expected. You can even monitor usage statistics of your Video Chat Embed in the Overview section of your TokBox Account.

If you’d like more information about how to implement the Video Chat Embed, read our comprehensive Embed Guide

This is just the beginning. To start, the Video Chat Embed is for web only with up to three participants. As always, we want to hear your feedback so share your thoughts with us by emailing embeds-feedback@tokbox.com. We want to hear about how it’s working for POCs, how else you may want to use it, and what additional features you’d like included. 

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White Paper: How Interactive Live Video Is Making Banking Personal Again

Research continues to prove that more of us than ever and banking online.  Studies show that 94% of millennials now conduct their transactional banking entirely online.  And it is not just millennials; there are now more people who bank on a smartphone or computer on a weekly basis than who step foot in a branch.

In line with this customer move to online channels, banks are increasingly faced with the dilemma that while customers expect everything to be online, they also are demanding a more personalized service.  The friendly face and personal touch from a bank teller – once an integral part of the banking customer experience – have largely been replaced by automation.  As a result, banks are looking for solutions to enable them to deliver the level of service they want to online.  Many are turning to live video.  

This latest white paper explores how interactive live video is ushering in a new era of service in personal banking, the opportunity for banks, as well as best practices for implementing interactive live video into the customer journey.

Click here to download the white paper.

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What to do with all these (get)Stats?

tokbox-inc_markMany of our partners eventually find themselves asking how to tell whether their users tend to experience good quality while using the OpenTok Platform. As time has taught us, this can be a difficult question to answer. The most common source of complaints stem from underwhelming audio/video (A/V) quality between endpoints. These complaints are nearly always rooted in issues with performance of the endpoint network. The correlation between network performance and A/V quality has been accepted as an industry standard. In fact, we have built tools to expose network performance data, as a proxy indicator of subjective quality. While objective data about a network may be easy to collect, it is much more difficult to assign a number to represent the quality of experience that a user subjectively experiences.

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Introducing Automatic Reconnection on the OpenTok Platform

tokbox-inc_markMobile applications are rapidly becoming the primary channel through which people get things done. At the same time, user experience expectations for mobile applications far exceed expectations for applications delivered through other channels. Users expect value, ease of use and a delightful experience, but too often their expectations are not met.  This is only exasperated in applications with a real-time communication component. Our customers are not immune to this trend; an increasing number of them are building applications with a mobile-first strategy and it is becoming a significant part of the traffic that we see on our platform. In fact, more than 60% of the traffic we see on OpenTok is from customers using our Mobile SDKs.

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White Paper: Live Video in Financial Services

frontcover_white_paper-financial_services-1116-website_imageDigital disruption has forged a new world of finance. Banking and financial services now exist online and within mobile apps where the human touch of a teller or an advisor has largely been replaced by automation and artificial intelligence.

The convenience and seamlessness of managing finances online has become standard. Today, customers not only expect to manage their accounts online, they are also demanding a more personalized customer experience. As fintech startups challenge the industry and loyalty wanes, banks and financial institutions must find a way to break through the homogenized digital landscape to deepen engagement and drive value with this growing cohort of customers.

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Feeling The Presence With Telepresence Robotics

telepresenceImagine greeting your colleague on a Monday morning by the water cooler. You chat about the weekend before both moving into a team meeting to discuss the week ahead. Sounds like a regular day at work, only your colleague didn’t ride the train, take the elevator or walk the stairs into the office today, in fact they are 5000 miles away – they arrived to work via a telepresence robot.

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Key Technology Challenges for the Healthcare Industry

health-care-generic-1In our last blog post, (a peek at the future of healthcare) we considered the key drivers behind innovation in the health care industry.  Telehealth has seen explosive market growth in recent years and shows no sign of slowing down. Despite its enormous potential for growth, the healthcare industry faces regulatory challenges that impede innovation.

Since the 1996 introduction of HIPAA, (Health Insurance Portability and Accountability Act), the healthcare industry has become highly regulated. The scope and complexity of healthcare regulation has made it incredibly difficult for organizations to adopt new technologies. Compared to other industries, they have been relatively slow to adopt technological innovations as a result.  This trend has manifested itself in the adoption of the public cloud, BYOD (Bring Your Own Device), and even the storage of online health records.  With this in mind, one can assume this trend will repeat itself when it comes to browser based real time communications powered by WebRTC.

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Introducing Encrypted Archiving

TokBox Archiving APIBack in 2014, we released a WebRTC industry first – an Archiving API built on top of the OpenTok Platform. The ease of use of the Archiving API which enables the recording of any OpenTok session has become one of the key drivers for our customers to choose TokBox. We’ve seen demand from customers across a range of different industries with a range of use cases but the ability to record OpenTok sessions, in a format that is optimized for playback (Composed Archiving) or one that gives customers complete control over post-processing (Individual Archiving), is a common ask across the board.

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White Paper: Education Guide- How to survive and thrive in a live video world

EDUFC PMThe influence of live video technology has permeated into a number of different industries, and education is just one area looking to capitalize on the advantages available. By integrating WebRTC technology into their existing interfaces, education providers are seeking new ways to deliver quality service to learners around the world.

Owing to the rise of live video technology in different spheres, there has been an increase in consumer demand for interactive educational services. One reason for this is the potential to deliver education services around the world, made possible by remotely controlled live video.

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White Paper: Consumers want more than Facetime for Brands

Frontcover_B2C Whitepaper@2xWhen it comes to communicating with family and friends, live video has become commonplace, but it has not yet become the norm in business. In order to take advantage of the benefits of live video, companies and brands must find a way to integrate live video into their existing suites.

With rising demand and interest, it is becoming increasingly important for businesses to be able to provide live video capabilities to its consumers. This can help create a mutually beneficial relationship between business and customer as service can be provided more conveniently and efficiently.

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