How to download your video messages

As promised, you can now download and save your sent or received TokBox video messages. Please keep in mind that you will only have access to sent video messages that were recorded before 7/22/10 – any video message sent after that date isn’t available for download.

This feature can be used until April 5th, 2011 @ 11:59 pm PST. After the 5th, you will not have access to your account as the TokBox video chat and video conference service will be closing down.

To get the ball rolling, follow the step-by-step instructions below:

1) Download the VLC Media player. This is the software program that will allow you to watch your video messages once they’ve been downloaded. Please select your operating system from the list below and follow the on-screen instructions to download.

Mac OS X


Other OS (Scroll to the bottom of the page)

2) Login to your TokBox account
3) Select “Messages” in the top right corner of your homepage
4) “Download Now” appears to the right of each video message. Click this to download the individual video message. There is no way to download your entire inbox at once.
5) Save the individual video message to a folder
6) Repeat steps 4 & 5 for each individual video message that you want to save

7) To watch a downloaded video message, open the folder and double click on the individual message. The VLC Media Player will automatically open and begin playing it.

Still have unanswered questions? Please shoot an email over to