Address Global Privacy Requirements with Regional Media Zones

Live Video in Europe

When we undertook our Global Social Video Study last year we were surprised to find that we had users on the OpenTok platform from over 150 countries. There was even an instance of a live video chat involving users from 13 countries at the same time! The OpenTok platform provides global reach but there are times when compliance dictates that media traffic be restricted or geo-fenced to a specific region or country. To support the finer level of control required we are delighted to introduce our latest advanced security feature – Regional Media Zones.

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Making the Telehealth Opportunity Simple for Private Practice

telehealth for private practice with SimplePractice

We’ve written before about the possibilities available via live video to improve access to vital health services. While we see a lot of adoption in large hospital chains, telehealth for private practice presents an important opportunity to increase access to a whole range of health and wellness services.

Existing software providers know that telehealth is coming. More and more are adapting their platforms to react to the demand of their customers: doctors, therapists, dietitians and more.

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Enhance Live Streaming and Recording Capabilities with HD

720p HD Recording and live streaming capabilities

Today, we’re excited to bring support for 720p HD to our Recording and Live Streaming features. With this release, our APIs will provide developers an option to record OpenTok and live stream OpenTok sessions in high definition, and as a result create more engaging live video experiences.

Live video sessions on OpenTok already support 720p, but until today, customers could only record and live stream at 480p. With a growing number of education, webinar and media and entertainment customers, demand to support HD resolution for recording and live streaming has been gaining momentum and we are pleased to finally make this available for our customers.

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Announcing our GDPR Compliance

TokBox GDPR compliant live video

By now, I’m sure that you’ve heard of the General Data Protection Regulation, more commonly known as GDPR. This regulation from the EU is overhauling the requirements for businesses who collect, process and transfer the personal data of EU citizens.

Ahead of the upcoming May 25th deadline, we’re excited to announce that TokBox is GDPR compliant.

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OpenTok version 2.14: What’s new and how you can use it

OpenTok v2.14 client SDK v2.14 what's new

Last week, we released OpenTok v2.14, the latest version of our Client SDKs. We wanted to update you on some of the great new features included and how you can use them.

With the Frame Metadata API, cycleVideo and facingMode APIs and other features, there is plenty to make it even easier for you to build great live video apps on OpenTok. 

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How the OnCall e-clinic has helped one provider grow her practice by over 1350%

OncallHC telemedicine solution for providers

Outside of big cities, doctor’s practices deal with the challenge of long distances and disperse populations every day. The OnCall team know the situation well. They had built a successful brick & mortar practice in Chandler, Arizona.

Patients were willing to drive long distances to see their preferred doctors – sometimes up to 3 hours, every month. So as video technology improved, the team seized the opportunity to redefine the way those patients could communicate with their doctors.  

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With Microsoft Edge, OpenTok Is Now Supported on All Major Browsers

Late last week, Microsoft released the April Update for Windows 10. This update contains the latest version of the Edge browser, Edge 17. We are happy to announce beta support for the Edge browser across our live video platform.  All the great features of the OpenTok platform are now available in beta with Microsoft Edge!

We have been tracking the progress of Edge over the last 12 months, testing the Windows Insider builds, and providing feedback to Microsoft. We were delighted when Microsoft introduced support for the WebRTC 1.0 APIs in the 2017 Spring release and we applaud them for the improvements they have made since then.

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Extending Capabilities of Video Chat Embeds with our Zendesk Integration

TokBox Zendesk integration

If you’re a customer service representative, you know how, in many instances, explaining something over video to a customer provides a more efficient and satisfactory experience. This same sentiment applies for customers, too. In fact, according to the results of the inaugural TokBox Live Video Maturity Study, 53 percent of those surveyed have either used or are likely to use live video to speak with customer service representatives from major brands.

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Introducing: Updates to our Pricing Plans, Account Dashboard & Insights

At TokBox, we’re always inspired by the innovative and powerful companies who work with us. We wanted to make sure our pricing plans provided a way for our diverse set of customers to access features they needed for more flexibility, simplicity and value, and help them achieve success with live video.

Today, we’re excited to announce updates to our pricing plans and packaging capabilities with three TokBox plans – Standard, Growth and Enterprise. 

We’re also introducing the ability for users to add-on features to their plans a la carte. We recognize the importance in giving users flexibility, as we know that a “one size fits all” approach doesn’t support all of our customers and their various needs, and this allows TokBox users to create custom packages.

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Enabling a Live Video Experience That’s Powerful and Secure

A technical look at the live video security and HIPAA compliance strategies used by leading Telehealth provider InTouch Health.

The most exciting part about building a Communications Platform as a Service (CPaaS) is that it caters to a variety of use-cases – from social video apps, eLearning & telehealth platforms, webinars or a disruptive new way of using video to serve a need that we haven’t foreseen yet.

TokBox customers are pioneers in their respective verticals. They are using live video to build powerful and engaging experiences in schools, hospitals and banks. Many of these environments have highly restrictive networks and stringent security requirements that pose challenges that are hard to meet for a multi-tenant cloud provider like OpenTok. We have been working closely with these customers to better understand their requirements and finding innovative ways to serve them.

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