Welcome back again to our monthly news wrap where we bring you the latest news, views and developments in the world of live video, WebRTC and real-time communications.
In September’s issue of Real-Talk, Microsoft unveils its mixed reality app with video calling to provide field workers with remote assistance; brands are increasingly turning to interactive live video content to engage customers; telehealth providers go global; and banks are urged rethink in person customer experiences with interactive digital communications.
At Microsoft’s Build 2018 conference, the company showed off Remote Assist, a new mixed reality app specifically for HoloLens. Remote Assist is designed for firstline workers, which Microsoft describes as the first point of contact between a company and its customers — the employees who are directly involved in making products, represent a company’s brand, and see products and services in action. Microsoft estimates there are 2 billion firstline workers (or 80 percent of the global workforce).
Microsoft Remote Assist lets firstline workers help customers collaborate remotely with heads-up, hands-free video calling, image sharing, and mixed reality annotations. Firstline workers can share what they see with any expert on their Microsoft Teams contact list, and then solve the problem or complete the task right then and there…read more
The Los Angeles-based women’s subscription box and media business FabFitFun is expanding its video catalog with the launch of new live programming set to coincide with the launch of its latest seasonal box. FabFitFun is creating a new slate of live programming that will air every day on its Facebook page and is set to feature interactive product showcases, beauty demonstrations, DIY projects and a game show. FabFitFun also has been streaming live shows on its Facebook page; experimenting with subjects like sale previews, product showcases and “Founder Chats” between its co-founder and editor-in-chief Katie Rosen Kitchens and various entrepreneurs…read more
When Alan Masarek joined Vonage as CEO four years ago he bet big that customers would want to buy UC not only as a turnkey service but also as programmable APIs to create differentiated applications. The first acquisition to help fulfill his vision of a programmable communications future was the May 2016 purchase of Nexmo, a communications platform-as-a-service provider (CPaaS). Another came just last month, when Vonage purchased TokBox, a leader in programmable video.
Now with the latest acquisition of NewVoiceMedia, Vonage can address the entire cloud communications market, which IT research firm IDC said it expects to grow from $50 billion in 2018 to $79 billion in 2022. Within this broader market, programmable communications is expected to be the fastest-growing segment, going from $3 billion to $18 billion in 2022, according to IDC…read more
Telehealth Providers Look to Expand Their International Presence | mHealthIntelligence
One of the nation’s largest telehealth providers is expanding its platform to offer connected care services to multinational companies, Americans living abroad and those going on vacation outside the US. Teladoc Health’s new Global Care platform targets the growing global workforce and travel industries, offering consumers in other countries an mHealth resource to access local care services for non-emergency issues…read more
Why Smart Banks Are Rethinking UC | No Jitter
Unified Communications has been around for quite some time and it has greatly improved organizations’ ability to communicate with customers by leveraging a variety of channels to enable a wide range of user experiences. But the sophistication of the latest generation of UC tools and the state of banking today suggest there are still considerable benefits to be reaped in this area.
By leveraging UC to complement and enhance face-to-face interactions, banks not only can expand the range of branch services and improve customer interactions, but also become more efficient. For example, customers can leverage immersive video from a branch to consult with specialist advisors dispersed across branch locations. This gives customers access to the bank’s best resources from every branch, wherever their locations, while also allowing the bank to utilize talent more fully, driving efficiencies and more business…read more
Each month, WebRTC carries billions of minutes and is used every day for real-time video and audio calls. Several huge applications use WebRTC for real-time communications, including Google Hangouts and Facebook Messenger. We’re now seeing many use cases emerge that take advantage of the ease of development, built-in security, and scalability empowered by WebRTC. Here are eight examples of emerging use cases of real-time communications…read more
You can catch up on August’s live video and real-time communications news here