Connecting WebRTC endpoints and Telephony Systems with OpenTok SIP Interconnect

OpenTok SIP Interconnect Webrtc for telephony systems

As we continue to work towards enabling developers to reap the full potential of WebRTC, we wanted to demonstrate connecting a WebRTC audio stream with a PSTN user, using OpenTok SIP Interconnect and a third party SIP-PSTN Gateway.

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Limitless Customer Experience Possibilities For Contact Centers – Introducing SIP Interconnect

fv_SIP_iconIt’s hard to believe that in this day and age of digital transformation you still have to announce yourself when you ring a contact center. Or even worse, why you have to repeat your account details from one agent to the next. It’s among the most frustrating of customer service experiences, not to mention inefficient and costly for operators.

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