Today we’re thrilled to announce the launch of our powerful new session diagnostic tool, Inspector. It provides you with a high-level OpenTok session summary at a stream and user level to help pinpoint errors, failures, and quality issues. Our main goal? To simplify your post-session debugging.
Inspector takes the rich and complex operational data that the TokBox engineering team uses to debug OpenTok sessions, and makes it available to you in an easy to use interface. These vital metrics will enable you to drill down into session-level details around:
- Bit-rate, latency and packet loss graphs at user and stream level
- Event Logs (Detailed list and description of all session events)
- User Logs (Information such as location, SDK, browser and client)
- Error Logs (Details of all errors encountered, time of error and impacted end-users)
Now your technical support team can quickly glance through session data to determine whether an issue was caused by an end-user error, application error, network problem or the OpenTok platform.