Effective Date: 03/30/2017
TokBox (and its subsidiary company TokBox Australia Pty Limited participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. TokBox is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]
TokBox is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. TokBox complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, TokBox is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, TokBox may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
TokBox complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. TokBox has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view TokBox’s certification, please visit https://safeharbor.export.gov/swisslist.aspx.
We collect and store the following types of information from our users:
Information You Provide to Us:
We receive and store any information you enter on the Web Site or provide to us in any other way.The types of information collected include your name, e-mail address, and any other data you actively choose to provide. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The information you provide is used for such purposes as responding to your requests for certain information, products and services, customizing the advertising and content you see, and communicating with you about specials and new features. You may modify or remove any of your account information at any time by logging into your account and accessing features to edit your profile and account information.
We collect but do not store your credit card information. Our billing system subcontractor, who is PCI-DSS compliant, stores this information.
Information Collected Automatically:
As is true of most web sites and platform prodivders, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the file viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site and platform. IP addresses are hashed after 30 days.
We do not link this automatically collected data to other information we collect about you.
What About Cookies?
We partner with a third party to either display advertising on our Web Site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We want to give you and all of our users the best possible services and a positive user experience. We use the information we collect from you in the following ways:
We neither rent nor sell your information to anyone. We don’t share your information with other organizations or individuals outside of TokBox, except as described below.
We may share Aggregate Data publicly and with our partners. For example, we may share information publicly to show trends about the general use of our Web Site and our service. Your information may be stored and processed in the United States or any other country in which TokBox, its affiliates, subsidiaries, or service providers maintain servers. As such, TokBox reserves the right to transfer your information outside of the country in which you live. By using our Web Site and our services you consent to any such transfer.
Your TokBox account information is protected by a password for your privacy and security. You need to ensure authorized access to your account and information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
When you enter sensitive information (such as a credit card number or login credentials) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL). TokBox endeavors to protect user information to ensure that user account information is kept private, however, TokBox cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. For additional information about the security measures TokBox uses in connection with the Web Site, please contact us at firstname.lastname@example.org.
You may change the privacy settings of your profile through your account portal. If you believe that an unauthorized profile has been created about you, you can request for it be removed by contacting us at email@example.com.
The TokBox support forum requires you to be an existing TokBox customer to post to it. Your profile and settings can be managed through your general account settings. To delete your profile you will need to cancel your TokBox account.
Please be aware that whenever you voluntarily post information to public areas on the Web Site or any other public forums, such information can be accessed by the public.
We also display Success Stories of satisfied customers on our site in addition to other endorsements. With your consent we may post your Success Story along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
TokBox allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information by logging in to your account or contacting us at email@example.com. We will respond to your request to access within 30 days. This list will change as the Web Site changes. You may currently access the following information:
As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain TokBox features.
Upon request, TokBox will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information, please contact us at firstname.lastname@example.org.
You are able to add or update certain information on pages, such as those listed in the “What information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.
We will retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your TokBox account or if you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. Please note that some information may remain in our records after deletion of your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your accunt settings page, or you can contact us at firstname.lastname@example.org.
TokBox acknowledges that you have the right to access your personal information. TokBox collects information under the direction of its developers and other clients, and has no direct relationship with the end users whose personal data it processes. If you are a customer of one of our developers or other clients that use our service and would no longer like to be contacted by them, please contact the developer or other client of ours that you interact with directly. We may transfer certain information related to data collected for our developers or other clients to companies that help us provide our service. Transfers of such information to subsequent third parties are covered by the service agreements between TokBox and its developers or other clients.
An end user who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the TokBox’s developer or other client (the data controller). If requested to remove data we will respond within 30 days.
We will retain personal data we process on behalf of our developers and other clients for as long as needed to provide services to our developer or other client TokBox will retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any questions or concerns regarding privacy at TokBox, please send us a detailed message to email@example.com. We will make every effort to resolve your concerns.TokBox, Inc.