Privacy Policy

TokBox, Inc. (the “TokBox”) knows that you care about how your information is used and shared, and takes your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting the TokBox’s web site at http://www.tokbox.com (the “Web Site”), or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

What does this Privacy Policy cover?

This Privacy Policy covers TokBox’s treatment of information that TokBox gathers when you are accessing the Web Site and when you use our services. This Privacy Policy describes how TokBox collects and uses the information you provide on our Web Site and services. It also describes the choices available to you regarding our use of your information and how you can access and update this information. This policy does not apply to the practices of companies that TokBox does not own or control, or to individuals that TokBox does not employ or manage.

TokBox has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe certification covers only our collection, use and disclosure of information we collect through our Web Site http://www.tokbox.com and our services. The use of information collected through our services shall be limited to the purpose of providing the services for which you have engaged TokBox.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.

TokBox complies with the U.S.–E.U. Safe Harbor framework and the U.S.–Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. TokBox has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view TokBox’s certification, please visit http://www.export.gov/safeharbor/.

TRUSTe European Safe Harbor certification

What information does TokBox collect from you?

We collect and store the following types of information from our users:

Information You Provide to Us:

We receive and store any information you enter on the Web Site or provide to us in any other way.The types of information collected include your name, e-mail address, and any other data you actively choose to provide. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The information you provide is used for such purposes as responding to your requests for certain information, products and services, customizing the advertising and content you see, and communicating with you about specials and new features. You may modify or remove any of your account information at any time by logging into your account and accessing features to edit your profile and account information.

Information Collected Automatically:

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to other information we collect about you.

E-mail Communications:

We may receive correspondence from you from time to time in connections with our Web Site and our services, including questions you may have about this Privacy Policy, customer support interactions or other matters.

What About Cookies?

Technologies such as: cookies, beacons, tags and scripts are used by TokBox and our advertising partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We partner with a third party to either display advertising on our Web Site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here ). Please note this does not opt you out of being served ads.  You will continue to receive generic ads.

We also use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.

How do we use information collected from you?

We want to give you and all of our users the best possible services and a positive user experience. We use the information we collect from you in the following ways:

Will TokBox share any of the information it receives?

We neither rent nor sell your information to anyone. We don’t share your information with other organizations or individuals outside of TokBox, except as described below.

We may share Aggregate Data publicly and with our partners. For example, we may share information publicly to show trends about the general use of our Web Site and our service. Your information may be stored and processed in the United States or any other country in which TokBox, its affiliates, subsidiaries, or service providers maintain servers. As such, TokBox reserves the right to transfer your information outside of the country in which you live. By using our Web Site and our services you consent to any such transfer.

If TokBox is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy. You will be notified via email and/or a prominent notice on our Web Site of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

Is information about me secure?

Your TokBox account information is protected by a password for your privacy and security. You need to ensure authorized access to your account and information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

When you enter sensitive information (such as a credit card number or login credentials) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL). TokBox endeavors to protect user information to ensure that user account information is kept private, however, TokBox cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. For additional information about the security measures TokBox uses in connection with the Web Site, please contact us at support@tokbox.com.

You may change the privacy settings of your profile through your account portal. If you believe that an unauthorized profile has been created about you, you can request for it be removed by contacting us at support@tokbox.com.

The Web Site contains links to other sites. TokBox is not responsible for the privacy policies and/or practices on other sites. When linking to another site a user should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Web Site.

Our Web Site also includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our Web Site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Web Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Please be aware that whenever you voluntarily post information to public areas on the Web Site or any other public forums, such information can be accessed by the public.

Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

We also display Success Stories of satisfied customers on our site in addition to other endorsements. With your consent we may post your Success Story along with your name. If you wish to update or delete your testimonial, you can contact us at support@tokbox.com.

What information can I access?

TokBox allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information by logging in to your account or contacting us at support@tokbox.com. We will respond to your request to access within 30 days. This list will change as the Web Site changes. You may currently access the following information:

What other choices do I have?

As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain TokBox features.

You are able to add or update certain information on pages, such as those listed in the “What information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.

We will retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your TokBox account or if you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@tokbox.com. Please note that some information may remain in our records after deletion of your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

TokBox may use a user’s e-mail address to send updates, a newsletter or news regarding the Web Site or TokBox services. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Web Site, and you are responsible for reviewing such legal notices for changes.

Information related to data collected for our developers and other clients

TokBox collects information under the direction of its developers and other clients, and has no direct relationship with the end users whose personal data it processes. If you are a customer of one of our developers or other clients that use our service and would no longer like to be contacted by them, please contact the developer or other client of ours that you interact with directly.  We may transfer certain information related to data collected for our developers or other clients to companies that help us provide our service. Transfers of such information to subsequent third parties are covered by the service agreements between TokBox and its developers or other clients.

An end user who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the TokBox’s developer or other client (the data controller). If requested to remove data we will respond within 30 days.

We will retain personal data we process on behalf of our developers and other clients for as long as needed to provide services to our developer or other client TokBox will retain this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy

TokBox may make changes to this Privacy Policy from time to time for any reason. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes or changes in the way we use information, we will notify you via e-mail or by posting an announcement on the Web Site prior to the change becoming effective. Users are bound by any changes to the Privacy Policy when he or she uses the Web Site after such changes have been first posted.

Questions or Concerns

If you have any questions or concerns regarding privacy at TokBox, please send us a detailed message to support@tokbox.com. We will make every effort to resolve your concerns.

TokBox, Inc.
San Francisco
501 2nd Street, Suite 310
San Francisco, CA 94107